Hardware Keyboard not working

[poppa23]

My phone is having the same issues.. Got the phone from best buy when it first came out.

Is there any way to confirm the phone from advance exchange will NOT be a refurb. Called customer service and tried going to the store to no avail..

[blazinazn]

Originally Posted by poppa23

My phone is having the same issues.. Got the phone from best buy when it first came out.

Is there any way to confirm the phone from advance exchange will NOT be a refurb. Called customer service and tried going to the store to no avail..

Check out this thread:

http://forum.ppcgeeks.com/showthread.php?t=50331

From what it sounds like, you get a brand new phone.

[Zoheb318]

Originally Posted by poppa23

My phone is having the same issues.. Got the phone from best buy when it first came out.

Is there any way to confirm the phone from advance exchange will NOT be a refurb. Called customer service and tried going to the store to no avail..

Just do the advanced exchange. Mine came in the next morning and it was a brand new phone with a build date of 11/11. It's nice because you get the full retail box which includes everything. Nice because you get a spare battery, battery cover, and 2 stylists.

[poppa23]

Originally Posted by Zoheb318

Just do the advanced exchange. Mine came in the next morning and it was a brand new phone with a build date of 11/11. It's nice because you get the full retail box which includes everything. Nice because you get a spare battery, battery cover, and 2 stylists.

Yeah... I was told through advanced tech support they'd send me a phone, but can't guarantee if it's refurb or not plus there's a 2 week waiting period. Not sure the validity of that, but will go through the advanced exchange and hope for the best..

Stupid customer service.. if i wanted to type on screen I would of just gotten the diamond!