Hardware Keyboard not working

[Zoheb318]

Originally Posted by poppa23

My phone is having the same issues.. Got the phone from best buy when it first came out.

Is there any way to confirm the phone from advance exchange will NOT be a refurb. Called customer service and tried going to the store to no avail..

Just do the advanced exchange. Mine came in the next morning and it was a brand new phone with a build date of 11/11. It's nice because you get the full retail box which includes everything. Nice because you get a spare battery, battery cover, and 2 stylists.

[poppa23]

Originally Posted by Zoheb318

Just do the advanced exchange. Mine came in the next morning and it was a brand new phone with a build date of 11/11. It's nice because you get the full retail box which includes everything. Nice because you get a spare battery, battery cover, and 2 stylists.

Yeah... I was told through advanced tech support they'd send me a phone, but can't guarantee if it's refurb or not plus there's a 2 week waiting period. Not sure the validity of that, but will go through the advanced exchange and hope for the best..

Stupid customer service.. if i wanted to type on screen I would of just gotten the diamond!

[deadwrong03]

im experiencing the same keyboard problem with a verizon touch pro the only problem is the stores and customer service dont have it in stock

[blazinazn]

Originally Posted by deadwrong03

im experiencing the same keyboard problem with a verizon touch pro the only problem is the stores and customer service dont have it in stock

Try doing it this way:

http://forum.ppcgeeks.com/showthread.php?t=51838

Zoheb did and received a brand new phone a few days later..

[Zoheb318]

Less than 24 hours! 2 weeks my arse.

Just do the ONLINE advanced exchange. That way you don't have to deal with a Sprint representative. Here's the direct link:

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

[Zoheb318]

So I actually received a TP with a build date of 01/05!

[deadwrong03]

Originally Posted by blazinazn

Try doing it this way:

http://forum.ppcgeeks.com/showthread.php?t=51838

Zoheb did and received a brand new phone a few days later..

so youre saying i can use that evenn tho im on verizon?

[blazinazn]

Originally Posted by deadwrong03

so youre saying i can use that evenn tho im on verizon?

sorry, didnt realize you were with verizon. i believe its just for sprint warranties.

[deadwrong03]

how do you check the build date? verizon just got some in stock theyre sending me a replacement monday i hope its new

[poppa23]

Originally Posted by Zoheb318

Less than 24 hours! 2 weeks my arse.

Just do the ONLINE advanced exchange. That way you don't have to deal with a Sprint representative. Here's the direct link:

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

Did they actually e-mail you for when it would ship? I have no e-mails yet

I guess since I will be getting a different phone (hopefully brand new.. fingers crossed) I will have to reflash the sprint rom and relock it.. ah well...