Question - Page 2

**MadlyAlive** · #11 (**permalink**) 01-15-2009, 11:45 AM

I agree with everyone. Just send back the phone and back cover. I swapped out my g/f's Treo 800w in store and we took everything in and he said just to keep everything except the phone.

DexterDawg · #12 (**permalink**) 01-15-2009, 11:56 AM

I just got a replacement, same deal brand new phone, and all the accessories in an original box. Same thing about sending everything back, however the return envelope is only big enough to fit the phone in. All they are getting from me is a broken touch pro and battery cover. That's the way it has always worked in the past. Sprint doesn't reuse any of those parts anyway, in fact you probably could even keep the battery door as they replace everything exterior with new when it is refurbed.

**Hafrust** · #13 (**permalink**) 01-15-2009, 11:59 AM

I've never sent back batteries when I've had to send back a phone. I was specifically told that it didn't matter one way or another by various Sprint reps at the repair center.

**[sammich]** · #14 (**permalink**) 01-15-2009, 12:46 PM

When I was in the store 2 weeks ago they said they charge for missing parts.

But a few months ago the guy gave me my battery before he took my phone back for replacement. The new phone also had a battery

**Hafrust** · #15 (**permalink**) 01-15-2009, 12:52 PM

You can't have too many spare batteries for these damn things.

BigDiesel07 · #16 (**permalink**) 01-15-2009, 12:55 PM

I agree with that Trip!

Scrotum · #17 (**permalink**) 01-15-2009, 01:40 PM

I think it depends on how you are returning it. When I have gone through Asurion they told me to only send the phone back and I could keep the rest, including the battery. But when I did an upgrade/exchange through Sprint (Q to Mogul) They informed me everything needed to be included aside from the books and software. Also, yesterday I went into the store to pick up my new TP through Advanced Exchange and I asked if I could keep the battery, I was told they would have to charge for it. So it all comes down to how you are returning it. Its not worth getting your return denied just for a battery, because I doubt they would just charge for the battery.

wavezero · #18 (**permalink**) 01-15-2009, 01:47 PM

Quote:

Originally Posted by Scrotum

I think it depends on how you are returning it. When I have gone through Asurion they told me to only send the phone back and I could keep the rest, including the battery. But when I did an upgrade/exchange through Sprint (Q to Mogul) They informed me everything needed to be included aside from the books and software. Also, yesterday I went into the store to pick up my new TP through Advanced Exchange and I asked if I could keep the battery, I was told they would have to charge for it. So it all comes down to how you are returning it. Its not worth getting your return denied just for a battery, because I doubt they would just charge for the battery.

This is correct!!

If it's a warranty return only send back the phone and battery cover.

If it's a 30 day exchange (or something similar) you better send everything back, or they may charge you for the whole thing and still keep the phone.

**cornelious2** · #19 (**permalink**) 01-15-2009, 02:59 PM

Theres usually a paper in the return kit that tells you exactly what you have to return and what you "can" return.

BigDiesel07 · #20 (**permalink**) 01-15-2009, 03:03 PM

Yeah... Corn is right.. Do you have that paper?