Touch Pro Screen going batty

armPitt · #1 (**permalink**) 01-05-2009, 02:46 PM

Hi Everyone,

I tried to do a search for this, but could not find anything relevant, so I'll post it here.

The screen on my touch pro started acting funny two days ago. The screen looks fine but if I touch it it goes crazy and breaks up into a bunch of little pieces and is just a bunch of mumbo jumbo on the screen. It just scrambles everything and essentially makes any functionality useless. I thought maybe it had something to do with the TF3D but the problem persists in windows screens. I thought about doing a reset on the phone or (un)installing software or something, but I thought I'd ask here first.

My rom is stock, I've never altered it or anything (and probably shouldn't if this problem isn't fixed and I have to go to sprint to *****, right?).

Thanks in advance for anyone's suggestions!

EDITED TO ADD: This problem just happened spontaneously...I didn't spill anything on my phone or anything like that. As far as I'm aware, it just happened out of the blue.

**HBOOT** · #2 (**permalink**) 01-05-2009, 03:11 PM

Here are three steps:
1=Back up your data
2=Hard reset/check it out-most likely the prob will persist the way you described it
3=Go to the store and get an exchange

Sorry bout your prob dude, it seems like you might have gotten a bad unit. I wouldnt wanna keep that even if it launches ok after a hard reset.

dtndvm · #3 (**permalink**) 01-05-2009, 03:16 PM

First, soft reset. Any new programs installed? If so, uninstall them and see if that fixes it. Remember to soft reset after any uninstall, just in case there is anything left after the uninstall. If not, then hard reset. If it persists after a hard reset, take it back.

armPitt · #4 (**permalink**) 01-05-2009, 04:18 PM

thanks for the tips guys. i'll try these and see what happens.

yeah hbenz...hopefully i can secure a new phone because as you said, i'd rather not have this even if a hard reset fixes things.

speck · #5 (**permalink**) 01-05-2009, 05:11 PM

Take out the battery for a minute or so, then re-insert.

This is going to sound weird - but my Dell Latitude laptop does the same thing. Every once and a while the entire screen will scramble itself - it looks like Yars Revenge, for anyone old enough to remember the Atari 2600. Rebooting doesn't help and sometimes just freezes without even trying to load windows (XP pro). What works is taking out the battery and disconnecting from power for a few minutes.