OMG!! My keyboard stopped working!!! - Page 9

kcrowe · #81 (**permalink**) 05-08-2009, 01:38 PM

Quote:

Originally Posted by Automaton

I initiated a phone replacement online because of this issue. Crap... I hope I don't get a refurb. The refurb I got a couple months ago was so bad I just shipped it back to them and kept my original phone.

FYI for the n00bz, if the model they send you starts with REC then it's a refurb. Unfortunately, I don't think I'll know what I'm getting until I get the email saying it's shipped

This is what I fear:

Replacement Phone Information:
Model Name: REC UTSTAR PPC6850 WNDWS MBLE 6.1 SINGLE

You can do a phone replacement online? Is there an option I missed or did you do it through chat with a rep?

**Darkjedi** · #82 (**permalink**) 05-08-2009, 01:41 PM

I'd like to add that I had my keyboard pretty much die as well. Sprint swapped out my phone thanks to TEP though, so I'm quite thankful for that.

dub_nhiel · #83 (**permalink**) 05-08-2009, 02:16 PM

Same here. I'm on my 2nd TP, because my keyboard died as well. TEP replaced a week later with no deductible. It was just defective equipment.

lballs · #84 (**permalink**) 05-08-2009, 03:06 PM

+1 broken keyboard ( broke 2 weeks ago, initially got phone on release date )
+1 free new phone replacement after 1 hour diagnostic at sprint repair facility ( San Diego)

Quirk · #85 (**permalink**) 05-08-2009, 04:05 PM

My keyboard starting failing on Wednesday. My replacement should be here monday or tuesday. I didn't have to worry about "proving" that it didn't work anymore.... thank god for having a friend that works at a Sprint store.

sbux_jae · #86 (**permalink**) 05-08-2009, 04:08 PM

I had this issue with my first TP. Replacing/Exchanging did the trick. I had to pay my Asurion deductible($50), though. =/

Shohan · #87 (**permalink**) 05-08-2009, 04:37 PM

Just had my keyboard fail on me today. Sucks to becuase I've had the phone since December and thought I lucked into getting a relatively decent one. I've got to let the battery charge a bit so I can flash to stock and relock. I thought at first it was because I had literally just flashed the 5/7 release of MightROM 5. I've soft reset, hard reset, reflashed via PC and SD, and even reflashed the 4/25 MR5 release. Tried this stuff multiple times without any of it making any difference.

It's funny because after all the problems I had with my Mogul I was really enjoying the TP. I guess I jinxed myself becaues I always joked with a coworker that if this one went tits up I was going to do what he did and switch to a Palm product. He went from a 6700 with problems to a Mogul with problems and is finally happy with his 800W. Maybe while I'm there I'll take a look at the 800W or Treo Pro. I think I'd only miss the screen size. I don't use anything with the gsensor other than playing around, would still have a hard keyboard, and I guess should be fine with one. We'll see.

Will update on what ends up happening.

Shohan · #88 (**permalink**) 05-09-2009, 10:57 AM

Well, went to the local corporate store. Guy there said because I'm out of the 30 days he can't do anything, but because I'm in the 1 year I can take it to the service center. So off to the service center I went. Told them about the keyboard and girl behind the counter said she'd take a look at it. After a little small talk, them oogling over my Bestskinsever.com full body protector, a little harmless flirting, she came out and said that she didn't have the parts to fix it because it was a newer phone, but that she ordered a new, not refurb, replacement for free.

agentjonnyb · #89 (**permalink**) 05-09-2009, 11:23 AM

This just happened to me, I hard reset and everything, keyboard still wouldn't work anymore, my Sprint store could not replace the keyboard, they had to order another TP, I strongly insisted they make sure that they are sent a brand new one, and no refurb, after all the turmoil I've been through with refurbs before. They did, a brand new one is on the way (for free, no deductible, thank God, after all, it's a defect, not user mess-up).

This is still really unfortunate, I know some Sprint stores actually have the parts and training to open TP's and replace the keyboards rather than get another few hundred dollar phone. Now I also had to order another invisible shield full body skin (arrrg!)...I really wanted this bad boy to stay strong with me till I can upgrade to a Tegra based device (TP3 maybe???)...hopefully this replacement will be perfect...

MidwestDrummer · #90 (**permalink**) 05-09-2009, 11:52 AM

Quote:

Originally Posted by kcrowe

You can do a phone replacement online? Is there an option I missed or did you do it through chat with a rep?

https://indirect3.sprint.com/apps/ad...&withinRange=N