OMG!! My keyboard stopped working!!!

[Baffles]

I've been through this, when I got a phone with a messed up screen. Don't claim asurion, you're limited as to how many claims you can make in a year, so why waste them on a non-Asurion issue?

My first replacement was ordered by my Sprint Store. The second time they told me to go back there and I said it was 50 miles away and asked them to do an advanced exchange, and they did it. That is the technical term for it, "Advanced exchange." So call sprint up and ask them to do it. They send you a replacement phone with a prepaid return envelope, you activate new phone and set it up and throw old phone in envelope and return.

[edit]
Oh yeah, IF you are outside of your 30 days, you can order an advanced exchange online, without talking to anyone: Sprint | Advanced Exchange

[blazinazn]

Originally Posted by Baffles

I've been through this, when I got a phone with a messed up screen. Don't claim asurion, you're limited as to how many claims you can make in a year, so why waste them on a non-Asurion issue?

My first replacement was ordered by my Sprint Store. The second time they told me to go back there and I said it was 50 miles away and asked them to do an advanced exchange, and they did it. That is the technical term for it, "Advanced exchange." So call sprint up and ask them to do it. They send you a replacement phone with a prepaid return envelope, you activate new phone and set it up and throw old phone in envelope and return.

[edit]
Oh yeah, IF you are outside of your 30 days, you can order an advanced exchange online, without talking to anyone: Sprint | Advanced Exchange

Just used the link provided above to order a replacement for mine since the KB stopped working. Had to pay $55. I just hope it's not a refurb

[Mayonesa]

Originally Posted by blazinazn

Just used the link provided above to order a replacement for mine since the KB stopped working. Had to pay $55. I just hope it's not a refurb

when i tried to use that link and typed my address it told me i had a sprint store 15 miles from me... so it wouldnt let me order a new one... told me to go to the store.


so i called sprint and explained what was going on and they send me a new one... im stationed in Puerto Rico right so they cant send it here( dont know why) but the was was shipped to my house in VA and it will be send to me today.

hope i dont have any more problems because its driving me nuts.

any why did you have to pay? i didnt pay anything

[blazinazn]

Originally Posted by Mayonesa

when i tried to use that link and typed my address it told me i had a sprint store 15 miles from me... so it wouldnt let me order a new one... told me to go to the store.


so i called sprint and explained what was going on and they send me a new one... im stationed in Puerto Rico right so they cant send it here( dont know why) but the was was shipped to my house in VA and it will be send to me today.

hope i dont have any more problems because its driving me nuts.

any why did you have to pay? i didnt pay anything

Hmm, that's really strange that it wouldn't let you order it directly from the website like it did for me?!

It said it would charge my sprint acct $55 on my next bill? Not really sure why...At this point, I just want a new phone because I'm tired of using the SIP keyboard!!! My KB has been flaky for the last month but now it's completely dead. A soft reset would fix the problem for awhile but now I get nothing.

I'll gladly pay $55 for a new phone though. I don't have insurance on my phone and I bought it from best buy. Don't know if that makes a difference or not.