Touch Pro Problem

tn_friend · #1 (**permalink**) 11-13-2008, 08:54 AM

I received my HTC Sprint Touch Pro yesterday, and after activating the phone after a couple of hours it was still not receiving data/internet. I tried the ##data# changing the profile to 1, and it didn't do anything.

I called Sprint and they had me do all kinds of things, but when they were done all my phone will do now is digital roaming....no data/internet....they said to wait until this morning and everything should be fine..lol...so everything is the same this morning....digital roaming and no data/internet...any suggestions???

jerkyxi3 · #2 (**permalink**) 11-13-2008, 09:29 AM

Im in the same boat, activated it the 11th and still no data.

tn_friend · #3 (**permalink**) 11-13-2008, 09:34 AM

Well i wonder what is up

ogmaster · #4 (**permalink**) 11-13-2008, 09:40 AM

I had a similar problem. I called up Sprint and got in touch with tech support. The guy on the line had me call some number where an automated message said my service was activated. Then he had me do the activation like if it was the first time using it and I got online right away.

**flyers2114** · #5 (**permalink**) 11-13-2008, 09:56 AM

Quote:

Originally Posted by tn_friend

I received my HTC Sprint Touch Pro yesterday, and after activating the phone after a couple of hours it was still not receiving data/internet. I tried the ##data# changing the profile to 1, and it didn't do anything.

I called Sprint and they had me do all kinds of things, but when they were done all my phone will do now is digital roaming....no data/internet....they said to wait until this morning and everything should be fine..lol...so everything is the same this morning....digital roaming and no data/internet...any suggestions???

Forget dealing with Sprint.....just get your msl from them and then restore the phone in ##3282#.....and hit edit and then restore......then go back and update your profile.....

Before doing that make sure you have HA Shared Secret edited to (secret) and also a (value) in AAA Shared secret...you may have to get those from Sprint......write them down somewhere and save them in case you have to go into ##786# and reset the whole device....

donaldinc · #6 (**permalink**) 11-13-2008, 09:46 PM

i tried asking Sprint for the hex & ha. But of course they had no idea how to get the values and replied with the good ol "outtage" problem. Check back in 24 hours!

kphillips · #7 (**permalink**) 11-13-2008, 11:24 PM

I called Sprint today because the notification was not coming through. They had me to turn the phone off and wait about 5 minutes. Once I powered my phone on, the dial pad would not come up. I took it to a repair center and was told that they removed the phone application. So I had to get another one.

mightymos · #8 (**permalink**) 11-14-2008, 07:17 PM

listen to flyer.
thats exactly what i did

**Dr.8820** · #9 (**permalink**) 11-14-2008, 07:21 PM

Quote:

Originally Posted by mightymos

listen to flyer.
thats exactly what i did

all you have to do is take it to the sprint store and let them provision it if you can't get the value numbers. if they(sprint tech) know what they're doing,you should be up and running in a minute with no hard reset.

lghitis · #10 (**permalink**) 11-14-2008, 07:23 PM

I wished I had read these posts before. I would have saved hours. No data service for me all day. My mogul was working perfect. Wonder if is worth it to make the change.
At least I know is not the device itself.