TP Fails to Self Activate - Defect?

fuuup · #1 (**permalink**) 11-12-2008, 05:29 AM

Quote:

Originally Posted by leetsauce

I received my Touch Pro via UPS on Monday, and promptly swapped the ESN on the Sprint website. The TP tried to automatically activate upon first boot. However, after several failed attempts, I decided to call Customer Care to activate it manually. Calls and text work perfectly, but data still refuses to connect.

I've tried the ##3282# method, and it did nothing. I've tried Update Profile, and it tells me "No profile update available."

I went to the Sprint Store today, and after waiting for almost an hour, the technician told me that is an outage with the self-activation system, according to Sprint after another customer's Instinct refused to self-activate. They said I should wait out until tomorrow night at the latest...

My question is, from 11/10 to 11/12, was anyone here able to successfully activate a Touch Pro via the "Hands Free Activation" without any problems? Also, does this seem like a problem on Sprint's side, or a defect?

Thanks in advance.

Yeah... i used hands free activation on mine on the 11th.

**darren.wlsn1** · #2 (**permalink**) 11-12-2008, 07:40 AM

Quote:

Originally Posted by fuuup

Yeah... i used hands free activation on mine on the 11th.

if you have a pro, change your phone info. please. op,when sprint has a problem they cant fix, its always some outside source or an act of god for the reason. never there problem.

lord-anubis · #3 (**permalink**) 11-12-2008, 08:07 AM

I had the same problem yesterday, got mine at the BB in northridge, immediately went to the sprint store across the street, no luck, but the tech told me to be vigilant about it with sprint so I did, and after 40 minutes of actually good customer service and troubleshooting, We got it working by hard resetting and sending out a re-provision at the same time.

They said they are having a backlog due to the provisioning system f-ing up and all the pro's being activated on a daily basis.

fuuup · #4 (**permalink**) 11-12-2008, 02:13 PM

Quote:

Originally Posted by darren.wlsn1

if you have a pro, change your phone info. please. op,when sprint has a problem they cant fix, its always some outside source or an act of god for the reason. never there problem.

Thanks for the reminder bud!