Roaming

[fdtech]

Well I could understand that, but if my apartment equated to a "dead zone" how could they enforce that? Granted Im on Sprint whenever im not here just to have access to quicker data, but im guessing while they "reserve the right" they'd rarely enforce it

[DexterDawg]

Originally Posted by fdtech

Well I could understand that, but if my apartment equated to a "dead zone" how could they enforce that? Granted Im on Sprint whenever im not here just to have access to quicker data, but im guessing while they "reserve the right" they'd rarely enforce it

If it is that bad maybe Sprint would pony up an Air Rave for you. I haven't heard if anyone has gotten one out of retentions yet or not.

[JaxChris]

Originally Posted by DexterDawg

If it is that bad maybe Sprint would pony up an Air Rave for you. I haven't heard if anyone has gotten one out of retentions yet or not.

If you have no other perks on your account and a sudden change in tower configuration (Sprint just sold most of their towers to TowerCo) or a new device decreases your reception in at area clearly covered by the Sprint coverage map (no where near the fringe on the voice/data coverage bubbles) then you should contact support now and let them troubleshoot your device.

Once they have exhausted those possibilities they will suggest and Airave and if you protest the monthly charge and nag about it using your home bandwidth which would take away from your families internet usage then you would likely be offered the Airave for 50$ and no monthly charge as long as you only set it to accept just the device in question. If you start adding other devices then they will reinstate the full 15$/month charge.

This is a define Sprint SOP for customers that have recently experienced a lack of signal due to device or infrastructure changes.

[JaxChris]

Originally Posted by DexterDawg

If it is that bad maybe Sprint would pony up an Air Rave for you. I haven't heard if anyone has gotten one out of retentions yet or not.

If you have no other perks on your account and a sudden change in tower configuration (Sprint just sold most of their towers to TowerCo) or a new device decreases your reception in at area clearly covered by the Sprint coverage map (no where near the fringe on the voice/data coverage bubbles) then you should contact support now and let them troubleshoot your device.

Once they have exhausted those possibilities they will suggest and Airave and if you protest the monthly charge and nag about it using your home bandwidth which would take away from your families internet usage then you would likely be offered the Airave for 50$ and no monthly charge as long as you only set it to accept just the device in question (the 5$ enhanced coverage plan). If you start adding other devices then they will reinstate the full 20$/month charge.

This is a define Sprint SOP for customers that have recently experienced a lack of signal due to device or infrastructure changes.