Asuion replacements (sending incorrect device)

[harlem135th]

Originally Posted by kidmet

I remember a certain # to put int hat will actually list if the phone is refurbished. It'll have a refurb date. Maybe ##778# or something? I forgot. Anyone?

##778#
yes correct just select view and it will display the status along with other information.

[The Lance]

Ordered my replacement today cause someone stole it from my classroom at school..

[gissentml]

I cant believe this is happening to me now...

I just received two extra TP from asurion. I will contact them asap. Does anyone know what should be done about this or why this is happening. Whats crazy is that they told me two weeks for a replacement. i rec one in a week. along with two more the next subsequent days.

Also I did rec a refurbished phone from asurion. For those of you who rec new ones, consider yourself lucky i guess. I specifically asked if I would rec a refurb and was told yes.

EDIT: they told me it was a refurb. I actually have a new TP. I did ##778#

[gissentml]

does anyone know what i should do^^^

[wowitsjashon]

u have to send them back unless you wanna be charged. thats just common sense

[gissentml]

Originally Posted by wowitsjashon

u have to send them back unless you wanna be charged. thats just common sense

but this is the thing. i didnt go through asurion. sprint paid my deductable and had one shipped to me on my behalf. im nervous on what to do because I dont trust just slapping the return label on it and sending it back. The guy at the sprint store told me to wait until after the 15 days and see if i get billed. then contact the number and tell them i have the phones by fault.

i have a friend who is having issues getting a replacement. i would like to find a way to transfer this over to him

[wowitsjashon]

well wait 15 days then like your guy said to see if you get billed and if you dont its most likely yours to keep. If they do bill you , you will know what to do with the phone just call advanced tech support and tell them what happened and you were unsure of what to do

[The Lance]

man i filed the claim on monday and its now thursday and my claim on the asurion site still being processed.. wtf..

[jaydubya]

Do any of you know if one can purchase insurance for a phone that you already have?

[electronicrice]

Originally Posted by jaydubya

Do any of you know if one can purchase insurance for a phone that you already have?

as long as it's within 30 days of getting the phone