Asuion replacements (sending incorrect device)

[eyezonz]

yeah just got off the phone with them the first service rep told me im stuck with it unless i pay another 50 to reinstate my original claim and then i asked for a manager and b*itched the manager out telling him hose much i paid for my touch pro 791.24. then she tells me how the diamond is a comparable model and i asked her where the key board and expandable memory? no answer........ now shes supposed to be emailing the warehouse to figure out whats going on, I DONT SEE HOW THE OTHER GUY CLAIMS HE GOT A TOUCH PRO, WHEN SHE SAYS SHES BEEN DEALING WITH THESE CALLS FOR TWO WEEKS

[superevilllama]

Yeh its getting rediculous. All i can say is for their sake I better have a pro on my doorstep when I get home. I *****ed them out enough last time and I thought they got the point. When I got the diamond, the first lady I spoke with didn't ask any questions, she appologized, explained they are supposed to ship within a certain time and the system automatically chooses something comparible. I explained the differences and she acknowledged right away that she was familiar with them and ordered me the pro. Guess we'll see what I have..

Like I said before, its not the fact that they are out of the phone that makes me upset, its the misinformation being given out.

[electronicrice]

Originally Posted by eyezonz

yeah just got off the phone with them the first service rep told me im stuck with it unless i pay another 50 to reinstate my original claim and then i asked for a manager and b*itched the manager out telling him hose much i paid for my touch pro 791.24. then she tells me how the diamond is a comparable model and i asked her where the key board and expandable memory? no answer........ now shes supposed to be emailing the warehouse to figure out whats going on, I DONT SEE HOW THE OTHER GUY CLAIMS HE GOT A TOUCH PRO, WHEN SHE SAYS SHES BEEN DEALING WITH THESE CALLS FOR TWO WEEKS

**** dude that sucks. asurion is getting really ridiculous. and the first guy that told you that you were stuck with their mistake unless you paid another $50?? they're prolly just gonna send you ANOTHER diamond anyway. damn, i'm glad I haven't lost mine... ugh. i feel bad for you guys

[electronicrice]

after dealing with some of Asurion's BS a while ago with my Mogul, I just went down to my local store and asked to speak with a manager. they placed an order for a new in box phone there. if I were you guy's, I would give a ring to retentions now and see what they can do. that's just really bad to have to deal with that crap and SPRINT needs to take care of it