hard reset??

[mikey99n]

Hi Guys,

instructions says to hold volume down and also enter key, then use stylus to hit reset. I've done this and it does not allow me to hard reset. Any suggestions?

here is what i've done: Hold down the volume down button as well as the enter button, hit reset with the stylus (still holding down the buttons), but it just takes me right back up to the normal screen after boot up.

??

Thanks.