Alltel touch pro?

[toxendless]

Well I had an Alltel touch pro (Stock) and after a while some of my calls wouldn't go through. If I sent a text it would give me a message resend error like 100 times and if I didn't say yes to the retry the message wouldn't send it, or if I did say yes I would every time and the message would send as many times as I got the failed message notification

after calling up verizon and going through customer service they told me I had a deffective device and sent me a new (Refurbished) touch pro, same thing happened after I had it for a few hours. called again and got another touch pro. Not only did the screen have a slight purple tinge but after a few hours started having the same problem. This phone I hadn't run any non-stock programs. I was then sent a new phone which had, what do you know? The same problem after a few hours.

after about 5 phone calls to verizon and explaining that I KNEW another touch pro wouldn't fix this. (and going through all of the trouble shooting tips including hard reset over the phone with all the representatives) I was transferred to someone who got a note placed on my account that if I had the problems after hard resetting my current touch pro they would allow me to pick any phone of my choice. this was also a problem since they were piecing together a warranty phone for me and they had the battery but not the battery door.

blah blah blah, long story short I got my refurbished touch pro 2 with no battery. i called verizon again and complained and the representative was nice and said simply "Oh, sorry for the mistake I guess they were trying to give you a warranty replacement when they should have sent you a new phone." got my brand new in box touch pro 2, 2 days later bnib touch pro 2!

TLDR

free upgrade, no contract renewal!

just thought I'd let you know, hadn't seen anything like this on here yet.