TP won't Hard Reset (solved)

[montecristo1]

I upgraded my phonealarm version, but after reset, it is stuck on the color ball...left it on for more than 5 minutes.

I tried to to do a hard reset; press volume down, press d button and then reset...nothing happens... it just soft reboots.... tried it more than 5 times...

Any other way to get this phone to hard reset?

Any suggestions?


update: tried this method...did not work...just gives me a soft reboot.
http://www.hardreset.eu/htc_touch_pr..._reset_en.html

First thanks darren.wlsn1 for giving me suggestion... same as the info on found on another site...but I appreciate your post.

"RE: Performing a Hard Reset on a Sprint HTC Touch Pro Phone | Post edited: Jan 25 2009, 8:19 PM ESTIt took me awhile to locate the answer to this HTC Pro hard reset question. I tried all the suggestions I found online and on this site. The manual had the answer all along that worked for me:


1) Turn off device (I take off the back cover and lift the battery out slightly then push it back in)
2) press and hold the Volume down button while at the same time pressing the center "Enter" button. Keep them pressed
3) While volume down and enter buttons are depressed, press and HOLD the power button until you see a screen that says: "This operation will delete all your personal data..."
4) Follow those on-screen instructions which will tell you to push the volume up button to continue performing reset."

This worked.

[darren.wlsn1]

its volumedown/enter/press hold power after you get the message,release volumedown and enter then its volume up.