Can't do a hard reset

[CovKid66]

Have you tried using the Clear Storage option in Settings | System? That will accomplisgh the same thing, and at least then once it's reset you can retest the hard keys to see if you can hard reset that way then.

[kcaegis45]

Originally Posted by CovKid66

Have you tried using the Clear Storage option in Settings | System? That will accomplisgh the same thing, and at least then once it's reset you can retest the hard keys to see if you can hard reset that way then.

I didn't know that Clear Storage option did the same as using the keys. The manual only mentioned using the keys. Thanks, I was able to reset the TP. but I can't hard reset using the keys.
What am I doing wrong? Is there something wrong with the TP?