Help with phone that is *stuck* turning on!

[porshuh]

I was using my TP at work today, set it down for a few minutes - and when I picked it back up, I noticed that the screen was *off* (or so I thought). After failed attempts to turn the screen on (pressing power button among others) where nothing seemed to make anything appear on the screen, I pressed the reset button with the stylus.

Well the phone did its little vibrate and looked like everything was fine, except that it was stuck on the "TOUCHpro" welcome screen. I let it sit like that for about 15 minutes, and it never got past that initial screen. I have hit the reset button with the stylus quite a bunch of times, each one waiting a few minutes to see if it would get past the initial welcome screen.

This is on the EmpiROM (WM6.5.1).

Of course - since the phone doesn't boot up all the way, I can't flash a fresh copy of the ROM on there...so I'm dead in the water right now. Please help this newb! Thanks in advance

[cuppa-coffee]

simple question: Have you tried taking out the battery to reset the phone?

[Straitup27]

Originally Posted by porshuh

I was using my TP at work today, set it down for a few minutes - and when I picked it back up, I noticed that the screen was *off* (or so I thought). After failed attempts to turn the screen on (pressing power button among others) where nothing seemed to make anything appear on the screen, I pressed the reset button with the stylus.

Well the phone did its little vibrate and looked like everything was fine, except that it was stuck on the "TOUCHpro" welcome screen. I let it sit like that for about 15 minutes, and it never got past that initial screen. I have hit the reset button with the stylus quite a bunch of times, each one waiting a few minutes to see if it would get past the initial welcome screen.

This is on the EmpiROM (WM6.5.1).

Of course - since the phone doesn't boot up all the way, I can't flash a fresh copy of the ROM on there...so I'm dead in the water right now. Please help this newb! Thanks in advance

yes you can reflash it,just put it into bootloader manually,hold the power button,volume down and soft reset while holding those buttons,don't let go till you see the bootloader screen,pick ur poison and flash away

[porshuh]

Originally Posted by cuppa-coffee

simple question: Have you tried taking out the battery to reset the phone?

Yeah, that yielded the same symptoms.

Originally Posted by num5kull27

yes you can reflash it,just put it into bootloader manually,hold the power button,volume down and soft reset while holding those buttons,don't let go till you see the bootloader screen,pick ur poison and flash away

Thanks, numskull! I had totally forgotten about that. Reflashing now. Thanks again