TP2 Being replaced by the Imagio
 

Hey everyone, sorry not too frequent of a poster, but I just got off the line with Verizon Customer Service (for lack of a better word) and they informed me that the Touch Pro 2 will no longer be continued and that the Imagio is the replacement for it.

Anyone else have this experience today when calling Verizon? I've been calling every few hours checking incoming stock for a TP2.

Re: TP2 Being replaced by the Imagio
 

I don't buy that, they are basically the exact same phone just minus the hardware KB. I think the tech was clueless (a lot of them are)

~John

Re: TP2 Being replaced by the Imagio
 

I think your rep is confused.

Re: TP2 Being replaced by the Imagio
 

I hiiiiiiiiiiiiiiiiiighly doubt this...

... but would Verizon be THAT far off their base if this was actually true? No.... :(

Re: TP2 Being replaced by the Imagio
 

let's hope not...though I wouldn't mind if vzw just said
oh well the touch pro 2 will be replaced with a touch pro 3 next year

Wirelessly posted (Opera/9.7 (WindowsMobile; PPC; Opera Mobi/35267; U; en; Presto/2.1.1))

As a rep I garuntee that the rep you spoke with was confused or mis-informed. We simply didnt expect for the phone to be Such a hit since the last TP sold so little. we are still recieving orders and even some warehouses have it in though they are almost depleted as well. We will get more in soon just wait for it. If anything we will order a bigger volume than before and release thoughs with an update but dont quote me on that last part as demand may meen the phones update will release online and wont ship with the phone for awhile and software testing I dont believe is finished yet either.

Re: TP2 Being replaced by the Imagio
 

Mind telling me what warehouse has one so I can get one?

Re: TP2 Being replaced by the Imagio
 

The Verizon Touch Pro sold like sh*t because Verizon watered it down and it ran like a diesel submarine.

Re: TP2 Being replaced by the Imagio
 

As a rep give some info on 6.5 avaaiablity for the TP2

also i believe sales reps are just trying to sell what ever is avaiable

Re: TP2 Being replaced by the Imagio
 

I'll believe ya when me **** turns purple and smells like rainbow sherbet.

Re: TP2 Being replaced by the Imagio
 

This kind of stuff is the reason I left Verizon in the first place, just to get folded back in...There is no consistency within this business.

Wirelessly posted (Opera/9.7 (WindowsMobile; PPC; Opera Mobi/35267; U; en; Presto/2.1.1))

just edited my post but still as for the warehouse we can only see the (regions) its available in. best way is to find a few zips from around the country and try them out. also they may sell out even while we are posting. Keep looking and if everything did sell out then give it a few more days and keep checking in. on a side note make sure your checking in as some of our shipments had sold out in a day or 2.

Re: TP2 Being replaced by the Imagio
 

Just spoke to a retail store rep and they confirmed also that once the Verizon stock of TP2 is sold out (what ever they have left coming in), that its being replaced by the Imagio.

Wirelessly posted (Opera/9.7 (WindowsMobile; PPC; Opera Mobi/35267; U; en; Presto/2.1.1))

also...what company is consistant in the wireless industry? sprint just bought a ton of phone out of desperation of possible bankruptcy, AT&T seem to not know what they are doing with thier wireless network with 4g coming so late and 3g barely being expanded, T-Mobile just had that drastic data outage on sidekick devices and alot of thier advance devices dont support thier on current 3g. The only one that was probably "consistant" was Alltel but we know what happened with that. If you want a company that is consistant then your only hope is possibly a landline company or a regional company.

Re: TP2 Being replaced by the Imagio
 

Where is the "No Thanks" button when you need it?

Wirelessly posted (Opera/9.7 (WindowsMobile; PPC; Opera Mobi/35267; U; en; Presto/2.1.1))

Since ill be into work in a few hours ill check on further status but a retail rep? the know less than the call centers (no offense). make sure your speaking to a rep over the phone (preferably the call center from SC) and check with them.

Re: TP2 Being replaced by the Imagio
 

Don't get me wrong, I love Verizon's network. But when it comes to customer service, they are severely lacking, I can't call in ten times and get the same answer once, its always something different.

Re: TP2 Being replaced by the Imagio
 

I'll have to find out what center I've been getting because the answers are all over the board. Can you confirm what this rep at the call center confirmed with her manager, she informed me that I can get the 2yr contract price on a new device since I came over from Alltel and would be entering into a different contract than I currently hold.

Wirelessly posted (Opera/9.7 (WindowsMobile; PPC; Opera Mobi/35267; U; en; Presto/2.1.1))

This will be alittle off topic and I already posted something about alltel conversions in the carrier discussion thread but since im using my tp2 to post all this anyways I dont feel like posting the link when not at my desk

Flavor for the rest of the year will be if you are under an alltel plan and alltel phone that alot of locations and centers will move your upgrade time for you to purchase a new phone and 2 year contract. Now some locations Can refuse as technically not an "official" policy but I personally have hadover 5 accounts moved withen the month with appropriate approval.

Re: TP2 Being replaced by the Imagio
 

Ok this guy "Isor" is telling Verizon customers that your phone will no longer be carried.. So if your with Verizon are you not just a tad bit concerned...Why not call the call center, corporate office or store to verify what he is saying.....I don't really care because i am with sprint, but if i had Verizon i would take what he is saying into account and call to see if he is bluffing or if your phone has become outdated in a month.

Wirelessly posted (Opera/9.7 (WindowsMobile; PPC; Opera Mobi/35267; U; en; Presto/2.1.1))

Ill be at work in an hour for one and two why get info from a rep and make them look something up that I can just look up myself?

Re: TP2 Being replaced by the Imagio
 

I'll have to find out what center I've been getting because the answers are all over the board. Can you confirm what this rep at the call center confirmed with her manager, she informed me that I can get the 2yr contract price on a new device since I came over from Alltel and would be entering into a different contract than I currently hold.

Re: TP2 Being replaced by the Imagio
 

This is exactly it, I'm not trying to spread wild rumors, I have nothing to gain from any of this, I was simply asking if anyone has called in today checking into the availability of the TP2, and been told by representatives of Verizon that the TP2 is already being phased out. Don't forget that the Droid is going live within the next few weeks as well, so it wouldn't be all that crazy for Verizon to abort the TP2 and go right to the Droid.

Wirelessly posted (Opera/9.7 (WindowsMobile; PPC; Opera Mobi/35267; U; en; Presto/2.1.1))

Not trying to say you have something to gain just the same as I have nothing to gain about the TP2 since I already have one. Its just for the years ive been working at Verizon I never seen or heard of discontinuing a phone that is Acually Selling! within a month of it selling. Not to mention just yesterday I read our internal reports that we will be recieving further shipment. anyways again ill confirm in an hour anyways

Re: TP2 Being replaced by the Imagio
 

Thanks! I appreciate it. Will you be able to update this post from work or will we have to wait till this evening to hear your report? Any chance I can call your call center and see if the phone is available lol?

Re: TP2 Being replaced by the Imagio
 

Haha this just makes me laugh, the TP3 will probably be here by march 2010 at the rate these companies are throwing phones at us. Even though in some ways it's pretty cool.

Re: TP2 Being replaced by the Imagio
 

That's what happens when you release a quality device and don't nerf the hardware ;)

Re: TP2 Being replaced by the Imagio
 

They are not going to "replace" a smartphone with a HW keyboard with a soft keyboard version. There is no reason for them to discontinue the TP2. It s a solid phone. Verizon learned from it's mistake when they tried to sell a crippled TouchPro.

While the VCast feature is nice, the TP2 is it's own phone & is selling well above the expectations of Verizon, which is why it is out of stock. Spreading rumors regarding the TP2's impending "doom" is silly & completely without merit.

Re: TP2 Being replaced by the Imagio
 

Good point, means they'll probably replace the tp2 with tp3 for those that have insurance... not to add to much fuel to this fire but I remember VZW doing that with the Moto v710 and the e815. So I guess march was it? That might be the time to "break" my phone =)

Re: TP2 Being replaced by the Imagio
 

it is also worth mentioning that Verizon's price point being so much lower is switching alot of customers over (myself included). all 4 major US carriers now sell this phone and Verizon is getting more orders than they can handle. there's absolutely no reason for Verizon to want to cut off so many potential customers.

Wirelessly posted (Opera/9.7 (WindowsMobile; PPC; Opera Mobi/35267; U; en; Presto/2.1.1))

as internal reports state

"Due to over whelming demand, inventory is extremely constrained for the HTC Touch Pro2. VZW DCs are getting supplies weekly, but currently can not keep up with demand."

"This item will remain DFILL only."
"Please check inventory daily."

Re: TP2 Being replaced by the Imagio
 

Call and ask then please, see if you get the same response I got.

Re: TP2 Being replaced by the Imagio
 

Ok so if they are coming in daily who do I have to call?

Re: TP2 Being replaced by the Imagio
 

telesales

Re: TP2 Being replaced by the Imagio
 

I've spoken with 3 CS reps and my Account manager from the business division (which I have never had a single issue with, and they have always been consistent and well-informed) over the last 2 weeks getting my TP2 replaced, and everyone mentioned how quickly it sold and how hard they were trying to get replacement stock in. It is not being replaced by the Imagio.

VZW knows there is always a market for a Touchscreen WinMo phone with a hardware keyboard...that is why they always kept the 6700, 6800, and 6850 around, even when touchscreen only variants were available.

Just calm the heck down. The TP2 is here to stay.

Re: TP2 Being replaced by the Imagio
 

I understand the demand, but the Droid is coming out in the next 3 weeks or so...Faster processor, better OS...Why not replace the TP2 if you simply can't keep supply.

Re: TP2 Being replaced by the Imagio
 

Because they cant keep supply due to demand for this phone! :banghead: VZW is in the business to make money so why would they stop selling a phone they are selling like hotcakes?? Think about it. The person you spoke with fed you a like of bull...

Re: TP2 Being replaced by the Imagio
 

Well Isror, if you think the Droid is a better OS then get it. Why would they want to get rid with the hottest phone out? The reason that they are out of stock is that the Touch Pro was so crippled that Verizon customers are willing to spend full price for the phone and everyone else is fighting to get this phone.

Re: TP2 Being replaced by the Imagio
 

No kidding old facts are old, that was the reason I left Verizon was because they gimped the TP1, and still tried to charge me full price to upgrade to it. It was cheaper for me to leave Verizon, pay the early termination fee and go to Alltel, get a fully functional TP1 and a better contract.

I plan on ordering the Droid when it comes out, but I'd like to get a TP2. I've already got a TP2 within my household, and would like to have one of my own should I not like the Droid.

Re: TP2 Being replaced by the Imagio
 

VERIZON!!!!!!
Need we say more!!!!!!!!!!!!!!!!!!!!!!!!!!