Sprint now replacing Touch Pro w/ Touch Pro 2!

myltz400 · #1 (**permalink**) 10-29-2009, 04:52 PM

If they replace your tp1 with a tp2 do have 30 days to decide if it will fit your needs? The reason I ask is I am thinking of going for the Hero but its not on the replacement list.

I know, how selfish of me..

Thanks

blkout01 · #2 (**permalink**) 10-29-2009, 04:55 PM

Quote:

Originally Posted by myltz400

If they replace your tp1 with a tp2 do have 30 days to decide if it will fit your needs? The reason I ask is I am thinking of going for the Hero but its not on the replacement list.

I know, how selfish of me..

Thanks

Yes this does fall in the 30 day time frame. They may try to give you some hassle but it is still part of the 30 days.

Jackietreehorn · #3 (**permalink**) 10-29-2009, 05:19 PM

Quote:

Originally Posted by blkout

Yes this does fall in the 30 day time frame. They may try to give you some hassle but it is still part of the 30 days.

What about warranty, any idea? Does it reset your warranty (as I was told, when you activate a new device, you have a 1 yr warranty from that point), or was I given misinformation? Anyone know?

blkout01 · #4 (**permalink**) 10-29-2009, 05:27 PM

Quote:

Originally Posted by Jackietreehorn

What about warranty, any idea? Does it reset your warranty (as I was told, when you activate a new device, you have a 1 yr warranty from that point), or was I given misinformation? Anyone know?

Yes it should reset. Meaning you have your full 30 days for making sure it's at your liking. After that you 1 year warranty should start from the date you got the new device.

IFMISM · #5 (**permalink**) 10-29-2009, 05:47 PM

Quote:

Originally Posted by blkout

Yes this does fall in the 30 day time frame. They may try to give you some hassle but it is still part of the 30 days.

actually it doesnt. like anything that falls under the 30 days you have to have the original box and reciept. without a purchase reciept showing what you paid they will not exchange it.

blkout01 · #6 (**permalink**) 10-29-2009, 05:54 PM

Quote:

Originally Posted by IFMISM

actually it doesnt. like anything that falls under the 30 days you have to have the original box and reciept. without a purchase reciept showing what you paid they will not exchange it.

Yes, meaning if you get a replacement phone that is not the same as yo had then you have 30 days (must keep all packaging) to say if the phone is something you wish to keep. After that 30 day time frame is up that phone would then have 1 yr (-30days you've already had it) and it would be considered under warranty. I have had to go through this issue 3 times with Sprint and Asurion. And I was even surprised that they started the 1 yr warranty on the phone over for the replacement device and stood by the 30 day period as well.

IFMISM · #7 (**permalink**) 10-29-2009, 06:19 PM

Quote:

Originally Posted by blkout

Yes, meaning if you get a replacement phone that is not the same as yo had then you have 30 days (must keep all packaging) to say if the phone is something you wish to keep. After that 30 day time frame is up that phone would then have 1 yr (-30days you've already had it) and it would be considered under warranty. I have had to go through this issue 3 times with Sprint and Asurion. And I was even surprised that they started the 1 yr warranty on the phone over for the replacement device and stood by the 30 day period as well.

wish they had did that for me when I recieved my to as a replacement for my mogul. But if it is true then to for it. It never hurts to ask. That's how I ended up with the tp2 and the hero

KyleAsher · #8 (**permalink**) 11-04-2009, 11:31 AM

Quote:

Originally Posted by blkout

Yes this does fall in the 30 day time frame. They may try to give you some hassle but it is still part of the 30 days.

If you get it from Asurion (insurance) then NO you do not have 30 days. You get what you get. If its broken call them as soon as possible before a week passes. They will then send another. Other than that there is no 30 day policy with Asurion!