Sprint now replacing Touch Pro w/ Touch Pro 2! - Page 17

fuzzybabybunny · #**161** (**permalink**) 10-12-2009, 02:25 PM

Quote:

Originally Posted by pzztgotbagz

OK so i just got off the phone with my local indirect dealer. Was informed that you can swap the device for a TP2, Snap , Tour, 8330 and there were a few others. At first he was like huh touch pro then i said HTC touch Pro and he was like of ya here is the list. He also informed me that there is currently a shortage in the warehouse of devices. Exact wording was as soon as i hit submit i got an error stating the warehouse was currently out of stock.So if any of you are told this they arent lying. Im pretty sure unless the store has a TP1 in stock they will not replace it nor order a replacement TP1. This information has came direct from sprint corporate. The indirect i deal with is uber cool and never lies.

I'm a bit confused on why the TP2 being out of stock matters - can't they just place an order for a TP2 anyway and call you when it comes back in stock and gets there? In the meantime if your original TP is critically broken they could just give you a loaner phone, right?

abdeviation · #**162** (**permalink**) 10-12-2009, 02:31 PM

Quote:

Originally Posted by trmitche2

4. Anyone know if the (most commonly available, unbranded) desktop charging cradle for my TP will fit the TP2?

Most likely it will not as the TP2 is wider....but really depends on how the cradle is designed. If there are "walls" to the left and right, it certainly will not fit

bookerx3 · #**163** (**permalink**) 10-12-2009, 02:37 PM

Quote:

Originally Posted by fuzzybabybunny

I'm a bit confused on why the TP2 being out of stock matters - can't they just place an order for a TP2 anyway and call you when it comes back in stock and gets there? In the meantime if your original TP is critically broken they could just give you a loaner phone, right?

That is what I was assuming also. When I asked the rep on the phone to just place an order or put me on a waiting list they said they did not have that option. What their order screen had was the option to order now, and once clicked it told them that it was out of stock. They said there was no waiting list nor idea when it would be restocked.

So my only option was to check back in later to see if it was restocked or not yet.

**pzztgotbagz** · #**164** (**permalink**) 10-12-2009, 02:38 PM

Quote:

Originally Posted by fuzzybabybunny

I'm a bit confused on why the TP2 being out of stock matters - can't they just place an order for a TP2 anyway and call you when it comes back in stock and gets there? In the meantime if your original TP is critically broken they could just give you a loaner phone, right?

They did order the replacement i was just letting people know that the warehouse was out of stock...I know how people complain when they say its out of stock but this time it really is and yes the dealer i deal with was able to order it, but no they did not have an eta of replinishment.

**pzztgotbagz** · #**165** (**permalink**) 10-12-2009, 02:40 PM

and remember as preiously stated it seems that ONLY repair centers are currently participating in the program.

fuzzybabybunny · #**166** (**permalink**) 10-12-2009, 02:50 PM

Quote:

Originally Posted by pzztgotbagz

They did order the replacement i was just letting people know that the warehouse was out of stock...I know how people complain when they say its out of stock but this time it really is and yes the dealer i deal with was able to order it, but no they did not have an eta of replinishment.

Hmmm... damn. But they are replacing it with a brand spanking new TP2 in the box, right? Or are we all going to be waiting for refurbished TP2s to get back in stock?

abdeviation · #**167** (**permalink**) 10-12-2009, 02:51 PM

I've ****ing lost count, i think i'm holding on to my fifth/sixth TP now. This phone used to be the subject of everyone's wet dreams. Now, we're all trying to get rid of it.

Ice Cold · #**168** (**permalink**) 10-12-2009, 04:18 PM

My Brand new Touch Pro 2 arrived today!!!! Epic awesome.

I tried going the service exchange route at the Sprint store and got shot down.

So I called in, Rep said ok, I extended my contract from 2/2011 to 10/2011 and got a FREE!!! Touch Pro 2 and I get to keep my Touch Pro 1.

EPIC!!!!!

Dance.

m3evo · #**169** (**permalink**) 10-12-2009, 04:43 PM

Quote:

Originally Posted by Ice Cold

My Brand new Touch Pro 2 arrived today!!!! Epic awesome.

I tried going the service exchange route at the Sprint store and got shot down.

So I called in, Rep said ok, I extended my contract from 2/2011 to 10/2011 and got a FREE!!! Touch Pro 2 and I get to keep my Touch Pro 1.

EPIC!!!!!

Dance.

When and what department did you speak with? They also required you to extend your contract too to get the TP2? Did they send it to your house or did you have to go to a repair center to pick it up?

trmitche2 · #**170** (**permalink**) 10-12-2009, 04:43 PM

Ice - When did you make that call?

Also, what complaints/problems did you declare with your TP1?