Got a refurb >:( - Page 3

**Pegasus"143"** · #21 (**permalink**) 10-01-2009, 05:03 PM

Quote:

Originally Posted by isdnmatt

I'm sorry, but I don't see how Verizon is responsible for giving you your 4th TP2 in 30 days. To me, this screams that the customer is the problem, not the phone.

After 3, they should be like sir, we'd ask that you either return it for a refund or choose another model.

I think them giving you 3 NEW retail devices in 30 days is more than reasonable.

Also, if its a refurb, try SIM unlocking it. My experience with other Verizon global phones is that the SIM unlock code only worked on a retail phone. All the refurbs I received could be SIM unlocked with all zeros (00000000)

Quote:

Originally Posted by ls3mach

A working refurb > non-working new phones. In others words who cares. Impressive that they already have refurbished ones available though.

Amen Brother's

Quote:

Originally Posted by Gulanowski

1st - Crackle in the earpiece, frequent dropped calls, extremely poor battery performance

2nd - 10-15 stuck pixels all over the screen

3rd - Frequent dropped calls, every other call either I cannot hear the caller, the caller cannot hear me or both

In my opinion and the experience I've had with each of these phones, these were not small problems. The 1st and 3rd phone had problems that literally rendered the very essence of the phone unusable, i.e. being able to make/receive calls. The 2nd had stuck pixels all over the screen, clearly visible regardless of what the background was.

I realize that it's rare that someone has three/four new TP2's with so many issue's in such a short time, but damn, do you think I enjoy doing this, sending phones back and forth. I probably know more about Verizon's return policy at this point than the CS reps do. I regonize that due to the complex nature of our phones that something is prone to breaking/being defective than a basic dumbphone, but I shouldn't be receiving phone's with severe defects like this. I know that most of you have had great luck with this phone, but honestly this has ruined my excitement for getting the TP2, I haven't really been able to enjoy it. If the Omnia II had any half-@ss foreseeable release I'd probably just send back both TP2's and use my old E815.

I would hate to see what you woukd do with a new car.

Gulanowski · #22 (**permalink**) 10-01-2009, 05:08 PM

Quote:

Originally Posted by Pegasus"143"

Amen Brother's

I would hate to see what you woukd do with a new car.

Productive post brother!!!

How about you give me a rational answer as to what I should do when half the calls I place are either dropped, I am muted or the caller is muted?

You don't really think things through, do you?

**Pegasus"143"** · #23 (**permalink**) 10-01-2009, 05:26 PM

Quote:

Originally Posted by Gulanowski

Productive post brother!!!

How about you give me a rational answer as to what I should do when half the calls I place are either dropped, I am muted or the caller is muted?

You don't really think things through, do you?

Well let me think ...... Sounds like the 2nd phone was a pretty good one.
And then of course you havent said that there is anything wrong with the current phone, Other than being a "REFURB". Oh by the way how dark did the room and screen have to be before you noticed the dead pixels ? (Ginning Knowingly)

vzwdts · #24 (**permalink**) 10-01-2009, 05:58 PM

Quote:

Originally Posted by Pegasus"143"

Well let me think ...... Sounds like the 2nd phone was a pretty good one.
And then of course you havent said that there is anything wrong with the current phone, Other than being a "REFURB". Oh by the way how dark did the room and screen have to be before you noticed the dead pixels ? (Ginning Knowingly)

Who the hell cares if it's only visible in a dark room? It doesn't fix the fact that a phone which retails right under $500 has a defective screen.

8notime · #25 (**permalink**) 10-01-2009, 06:21 PM

Quote:

Originally Posted by Gulanowski

1st - Crackle in the earpiece, frequent dropped calls, extremely poor battery performance

2nd - 10-15 stuck pixels all over the screen

3rd - Frequent dropped calls, every other call either I cannot hear the caller, the caller cannot hear me or both

So how's the 4th? I don't blame you for replacing them It's an expensive phone and should be free of defects out of the box.

**Pegasus"143"** · #26 (**permalink**) 10-01-2009, 06:27 PM

I care, Because when people are constantly looking for the "PERFECT' device carriers make up for lost revenue buy charging the rest of us, With higher rates. Also do you really think the OP paid retail ?

msh441 · #27 (**permalink**) 10-01-2009, 08:12 PM

If the refurb that looks like new (no scratches or cracks, with all accessories present) works as advertised and your primary issue is that "it's a refurb" w/o factory packaging... I would seriously consider rolling with it.

Better a known working device than an anknown 5th phone IMO.

Bird in the hand and all...

appzattak · #28 (**permalink**) 10-01-2009, 08:19 PM

There is no way I would accept that, period. Especially if it was less then 30 days, which the phone has not been out that long. I would demand a new one, whilist keeping the refurb till the new one got back into stock. Keep at them.

BTW, why have you gone through 4 of them already???

vzwdts · #29 (**permalink**) 10-01-2009, 08:22 PM

Quote:

Originally Posted by appzattak

There is no way I would accept that, period. Especially if it was less then 30 days, which the phone has not been out that long. I would demand a new one, whilist keeping the refurb till the new one got back into stock. Keep at them.

BTW, why have you gone through 4 of them already???

He already answered that question. And like I said, it is HIGHLY HIGHLY unlikely VZW has any truly refurbished phones in stock at this point. I'll bet anything the phone he received was brand new.

KrazyKevin76 · #30 (**permalink**) 10-01-2009, 08:42 PM

I guess to each their own. But in my line of work, and my expectations of others, anything less than 100% is not EXCEPTABLE. Yes, if I pay only $149 or $349 for a phone, it will be 100% perfect. Even if its just a dead pixel or two, it not my fault verizon accepted that HTC went with a cheap screen. It's all on them. When they get 25% of the phones returned for dead pixels, its up to them on how they deal with it. Yes, they can raise the price. But it's up to us to decide whether your gonna pay the higher price. If we quite buying defective phones, HTC and the cellular companies will have a decision to make. Do we keep going with cheap screens and deal with these returns or do we upgrade the screen and satisfy the end user.

Again, if your loaded and money doesn't mean anything to you, keep whatever they give you and go on your merry way. Don't worry about it. But don't jump on us that expect to get EXACTLY what we paid for!! And that is a PERFECT phone.