Windows Wont Recognize Device

[bugmenott]

Greetings,

I have a laptop with vista home installed. I loaded the verizon software and plugged in my new htc pro2 and windows will not recognize it.

When I open windows mobile device center it says "not connected".

When I go to syn center it doesn't recognize it either.

As far as I can tell, the device loaded drivers when I plugged it in.

Please help, I want to load up a bunch of software but am stuck at this first step.

[mountainwampus]

Originally Posted by bugmenott

Greetings,

I have a laptop with vista home installed. I loaded the verizon software and plugged in my new htc pro2 and windows will not recognize it.

When I open windows mobile device center it says "not connected".

When I go to syn center it doesn't recognize it either.

As far as I can tell, the device loaded drivers when I plugged it in.

Please help, I want to load up a bunch of software but am stuck at this first step.

Is it possible that you plugged your phone into the usb before loading the verizon disc? This has screwed me up in the past.

[bugmenott]

Extremely possible.

How would I fix that problem?

I tried to locate the device under device management to uninstall it, but I cant recognize it from the cryptic names there.

Thanks for your help!

[mountainwampus]

First uninstall Activesync, restart the PC. Then connect phone to usb again. Now look for "unknown device" under usb driver. Delete the device. Unplug phone, then shut down, restart, install activesync. Should be set when you finally plug the phone in again.

[ZuneNinja!]

With Vista or 7 and an active internet connection. The drivers should be found and installed automatically. You shouldn't really need the verizon disc at all (I didn't). Also try a different USB port.

[sonictronic]

I also hooked the phone up before installing the drivers on the Verizon disc. I was able to skip re-installing Windows mobile device center by going to Settings>All Settings>Connections>USB to PC> and unchecking "Enable Faster Data Sync" on the phone. After that it worked for me. Might be worth a shot.

[bugmenott]

This is a windows vista pc, so it does not use activesync.

[bugmenott]

sonictronic,

where do I find "Settings>All Settings>Connections>USB to PC>"

Is this in windows mobile device or on the phone itself? I don't see anywhere in windows mobile device that says "all setings"

Thanks

[bugmenott]

I tried 3 different usb pors, turning both computer and device on and off. No luck.

[sonictronic]

Originally Posted by bugmenott

sonictronic,

where do I find "Settings>All Settings>Connections>USB to PC>"

Is this in windows mobile device or on the phone itself? I don't see anywhere in windows mobile device that says "all setings"

Thanks

On the phone itself.