Windows Wont Recognize Device
 

Greetings,

I have a laptop with vista home installed. I loaded the verizon software and plugged in my new htc pro2 and windows will not recognize it.

When I open windows mobile device center it says "not connected".

When I go to syn center it doesn't recognize it either.

As far as I can tell, the device loaded drivers when I plugged it in.

Please help, I want to load up a bunch of software but am stuck at this first step.

Re: Windows Wont Recognize Device
 

Is it possible that you plugged your phone into the usb before loading the verizon disc? This has screwed me up in the past.

Re: Windows Wont Recognize Device
 

Extremely possible.

How would I fix that problem?

I tried to locate the device under device management to uninstall it, but I cant recognize it from the cryptic names there.

Thanks for your help!

Re: Windows Wont Recognize Device
 

Re: Windows Wont Recognize Device
 

With Vista or 7 and an active internet connection. The drivers should be found and installed automatically. You shouldn't really need the verizon disc at all (I didn't). Also try a different USB port.

Re: Windows Wont Recognize Device
 

I also hooked the phone up before installing the drivers on the Verizon disc. I was able to skip re-installing Windows mobile device center by going to Settings>All Settings>Connections>USB to PC> and unchecking "Enable Faster Data Sync" on the phone. After that it worked for me. Might be worth a shot.

Re: Windows Wont Recognize Device
 

This is a windows vista pc, so it does not use activesync.

Re: Windows Wont Recognize Device
 

sonictronic,

where do I find "Settings>All Settings>Connections>USB to PC>"

Is this in windows mobile device or on the phone itself? I don't see anywhere in windows mobile device that says "all setings"

Thanks

Re: Windows Wont Recognize Device
 

I tried 3 different usb pors, turning both computer and device on and off. No luck.

Re: Windows Wont Recognize Device
 

On the phone itself.