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Windows Wont Recognize Device
Greetings,
I have a laptop with vista home installed. I loaded the verizon software and plugged in my new htc pro2 and windows will not recognize it. When I open windows mobile device center it says "not connected". When I go to syn center it doesn't recognize it either. As far as I can tell, the device loaded drivers when I plugged it in. Please help, I want to load up a bunch of software but am stuck at this first step. |
Re: Windows Wont Recognize Device
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Re: Windows Wont Recognize Device
Extremely possible.
How would I fix that problem? I tried to locate the device under device management to uninstall it, but I cant recognize it from the cryptic names there. Thanks for your help! |
Re: Windows Wont Recognize Device
First uninstall Activesync, restart the PC. Then connect phone to usb again. Now look for "unknown device" under usb driver. Delete the device. Unplug phone, then shut down, restart, install activesync. Should be set when you finally plug the phone in again.
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Re: Windows Wont Recognize Device
With Vista or 7 and an active internet connection. The drivers should be found and installed automatically. You shouldn't really need the verizon disc at all (I didn't). Also try a different USB port.
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Re: Windows Wont Recognize Device
I also hooked the phone up before installing the drivers on the Verizon disc. I was able to skip re-installing Windows mobile device center by going to Settings>All Settings>Connections>USB to PC> and unchecking "Enable Faster Data Sync" on the phone. After that it worked for me. Might be worth a shot.
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Re: Windows Wont Recognize Device
This is a windows vista pc, so it does not use activesync.
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Re: Windows Wont Recognize Device
sonictronic,
where do I find "Settings>All Settings>Connections>USB to PC>" Is this in windows mobile device or on the phone itself? I don't see anywhere in windows mobile device that says "all setings" Thanks |
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I tried 3 different usb pors, turning both computer and device on and off. No luck.
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It should still be the same process. Uninstall the verizon software, then delete the device driver. |
Re: Windows Wont Recognize Device
Not working.
I cant find the device driver under usb devices. It is simply not listed. |
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Should I have "disk drive (faster file transfer)" checked if i am using vista?
And does not having a memory card inserted make a difference? |
Re: Windows Wont Recognize Device
I have Windows 7 installed on my pc and my TP2 is not recognized by windows when I plug it on Activesync mode.
It does work when I plug it on drive mode though... |
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