cell signal issues with vzn tp2

[Dragon2]

Originally Posted by bignadad

my verizon tp2 also is setup this way
AN / AAA Authenticated says "1 = Authenticated"

i actually have my old touch pro and my new tp2 both active and have been using them together the past few days. i have to say in my area (columbia,sc) the phones function pretty much the same as far as signal.

i actually work right by the interstate and have a tower right by here. i usually get a great signal and EVDO. but since reading this thread i have realized that my tp2 is one 1x a good bit.

i did a *228 option 1 when i first got the phone, and then later i did and *228 option 2. well after reading this thread i did another *228 option 2.
well the phone reset and comes back up with EV, but quickly switches to 1x.

watching it now it seems to lose all bars when going to EV. or is that supposed to happen????

my old touch pro is right beside it and it seems to be holding on to that EV signal.

should i try that hybrid PRL? will that fix the issue of the phone not staying in EV mode?

**update
i am watching very close now and the phone seems to be going back and forth from 1x and EV.
also, when i get a call it switches from EV to 1X. also when its on EV i get maybe 1 bar, but when its on 1x i get 4 or 5 bars.
everytime i call it i watch it switch from EV and go to 1x. is that supposed to happen? when i hang up it goes back to EV with no signal.

your phone will always drop to 1x during a call or sending or recieving text.... thats why texting eats battery, your constantly switching from evdo to 1x and back and forth.... thats normal on that part...

[janko10]

I'm also having this issue. I have had the phone since Saturday.

I keep dropping in and out of EV and today I've been in 1x all day with 4 bars.

My authentication was fine, but now it says 221 = 221 = 221 over and over so something is getting messed up.

The last two times it did this, the only thing that fixed it was a *228 option 1 again. Now that's not working either. Gonna call tech support probably later today.

There's definitely something going on though.

[8notime]

Originally Posted by janko10

I'm also having this issue. I have had the phone since Saturday.

I keep dropping in and out of EV and today I've been in 1x all day with 4 bars.

My authentication was fine, but now it says 221 = 221 = 221 over and over so something is getting messed up.

The last two times it did this, the only thing that fixed it was a *228 option 1 again. Now that's not working either. Gonna call tech support probably later today.

There's definitely something going on though.

In case this helps someone else, I'm going to post the same info I sent to you in a PM:

I'm not having any issues now, but I called Verizon and asked to spoke with data tech support. I specifically told them that my phone had a debug program that displayed whether my EVDO session is authenticated or not. I told them the AN/AAA authentication value was a bunch of #'s, and that based on my experience it should say authenticated. They reset my password and afterward had me do a *228 option 1. After I did that the phone soft reset and I've had consistent 3G connections ever since. You need to make sure your old phone, before the TP2 is powered off, and when you call them make sure you call them from a land line. Let me know how this works out. It's very frustrating to see that 1X symbol when you are paying so much more $ for Verizons service.

[bignadad]

could this be a problem with the custom taskbar im using?

[janko10]

Originally Posted by bignadad

could this be a problem with the custom taskbar im using?

Doubt it. I'm almost completely stock and have not changed anything related to themes and I'm having the problem.

[gbruyn]

Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.

Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.

Here is his contact information:

Kevin Drakeford
kevin.drakeford@verizonwireless.com
843-566-8600 EXT 1789
Charleston, SC Call Center

Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).

I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!

[Davezx6r]

I'm not sure that this is necessarilly a verizon problem per se. Here have been my experiences so far. First this phone seems to stay in 1x mode if it can't get a reliable 3g signal as do most phones. The problem I'm finding is that the ability of the tp2 to hold onto a signal, 3g or 1x, is pretty poor. In a strong signal environment the phone works great but if I'm somewhere that cell phones are getting 2bars, my signal strength goes crazy. It will bounce anywhere from 0 to 3 bars and wont stay static. Now I will say the verizon radio seems a little worse for this. I flashed to both a sprint and uscellular radio and the signal strength does stabilize a little bit, But the bouncing IS still there. I recently went over to my budies house he has the tp2 on sprint and i sat the phones next to each other and while his signal was more steady it was still displaying the same bouncing almost in time with mine. My personal opinion is that the touch pro 2 just does not cope well with low signal strength, and coupled with verizons seeming appathy towards coming up with a TRUE solution we're getting all kinds of weird issues. For those that haven't, try reflashing your radio to the sprint one. Also how many of you are having this issue in a strong signal environment? Oh and one more thing when it happens to me resetting my data or phone connection in the com page seems to bring it back. Sorry for the long post I hope it helps.