Problems with U-Connect (handsfree)

[mdphoenix]

Originally Posted by lynnpreston

My third response from HTC:

Hello Lynn,

Thank you very much for your response. I will contact our headquarters regarding the response time with your headsets. They will advise me with which steps to take next to address this issue.

I hope that we have addressed your question in detail. I will contact you again when I have the steps to take to collect data from your phone.
Thank you,
Ryan
HTC Technical Support


Regarding VZW product complaints - did you talk to data tech support? They took my complaint.

That's outstanding news.

Re: VZW - I spoke with the front line of defense they have before you actually get to Tech Support. I explained to her that I simply wanted to lodge a complaint and not go through any troubleshooting as I had already done plenty. She put me on hold for a few minutes, then came back and told me what I had posted earlier. I'll try again in a bit. I should probably actually do some work at some point today.