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-   HTC Touch Pro 2 (http://forum.ppcgeeks.com/forumdisplay.php?f=97)
-   -   How to stop defaulting back ot the home tab (http://forum.ppcgeeks.com/showthread.php?t=82944)

jimmyz 09-17-2009 08:57 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by sebo (Post 1174553)
i dont have this problem on my sprint tp2.. whatever is on the screen (open tab or program) stays there until i close it.
out of curiosity do you have a screen lock enabled on your phone (i.e. settings/personal/lock)??

otterit 09-17-2009 09:00 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by sebo (Post 1174553)
i dont have this problem on my sprint tp2.. whatever is on the screen (open tab or program) stays there until i close it.
sebo -> my issue is with making a phone call. try calling your voicemail box, put the phone to your ear after it connects, leave it against your ear for 10-15 seconds, the screen should go dark, and then remove the phone from your ear.

My phone takes me back to the home page (clock). i then have to click a bunch of buttons to get back to the phone.

Annoying!!

Protonus 09-17-2009 11:03 PM
Re: How to stop defaulting back ot the home tab
 
I'd really like to fix the "return to the home screen" issues that happen in call when the prox sensor shuts off the screen, and when the device is put to sleep. I have device lock disabled... it did this out of the box :-/
I have the Verizon version.

otterit 09-17-2009 11:27 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by jimmyz (Post 1174649)
out of curiosity do you have a screen lock enabled on your phone (i.e. settings/personal/lock)??
Yes. I have screen lock on. I need it to protect the phone.

otterit 09-17-2009 11:29 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by Protonus (Post 1175119)
I'd really like to fix the "return to the home screen" issues that happen in call when the prox sensor shuts off the screen, and when the device is put to sleep. I have device lock disabled... it did this out of the box :-/
I have the Verizon version.
Same problem here. Sprint version. EXTREMELY annoying!

DaIronFist 09-18-2009 07:16 AM
Re: How to stop defaulting back ot the home tab
 
bumping for updates

tsowen 09-18-2009 04:15 PM
Re: How to stop defaulting back ot the home tab
 
I have the same issue the Reg Hack seemed to work for me. I have the Device lock enabled because I have to for push email but I am not changing it to 0 for timeout I am hoping that the registry hack did the trick. I did only notice this yesterday when I set up my push email so I am assuming that the device lock is doing this which would be a design flaw with the dial pad returning to the homescreen when In call. It must be causing a conflict with the proximity sensor somehow.

tsowen 09-18-2009 04:39 PM
Re: How to stop defaulting back ot the home tab
 
I performed a Hard Reset, enabled the Device Lock and set it for 24hrs. Made a call and pulled the phone away from my face to see if I could reproduce the same effect to alleviate a software conflict and sure enough while in call when I pulled the phone away from my face the dial pad dissapeared and I was back at the home screen. Sent an email into HTC to see if they where aware of this or could test it themselves and possibly offer a fix.

Seems some of our GSM brothers over at XDA having the same issue as well http://forum.xda-developers.com/show...69#post4563769

jimmyz 09-18-2009 06:12 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by tsowen (Post 1176987)
I performed a Hard Reset, enabled the Device Lock and set it for 24hrs. Made a call and pulled the phone away from my face to see if I could reproduce the same effect to alleviate a software conflict and sure enough while in call when I pulled the phone away from my face the dial pad dissapeared and I was back at the home screen. Sent an email into HTC to see if they where aware of this or could test it themselves and possibly offer a fix.

Seems some of our GSM brothers over at XDA having the same issue as well http://forum.xda-developers.com/show...69#post4563769
I have to say having you on board with the same problem makes me feel like eventually this problem will be solved- thanks for sending that email

tsowen 09-18-2009 06:18 PM
Re: How to stop defaulting back ot the home tab
 
Okay so I thought I had it fixed with the Registry Hack and no dice, did the whole changing the Device Lock to 0 and no dice. If I am "in call" and pull the phone away from my ear and move the device back and forth towards myself it will minimize the dial pad and go to the Home Screen.

Edit: I am going to temporary sticky this thread and see if we can't fix this problem.

So things I have tried:
Hard Reset and still produce the error with Device Lock enabled.
Performed Registry hack listed in this thread and still produce error.
Changed Device Lock to 0 and still produce error.

Others have installed the HTCPedia Rhodium Setting Tool and disabled light sensor and still produce the error.

otterit 09-18-2009 06:31 PM
Re: How to stop defaulting back ot the home tab
 
tsowen -> thanks for your help. i think you captured all the things i have tried over the last 2 days. it is getting even more annoying because i have been dialing into teleconferences and have had a tough time entering the access numbers because i had to find the keypad again. :)

ZuneNinja! 09-18-2009 08:57 PM
Re: How to stop defaulting back ot the home tab
 
So have we confirmed that this is a rhodium manila/touchflo 2.1 issue? FYI, I had this same problem with some of the latest ssk roms on my TP1

tsowen 09-19-2009 12:14 AM
Re: How to stop defaulting back ot the home tab
 
http://community.sprint.com/baw/message/115791
http://htcpedia.com/forum/showthread.php?p=13131
http://forum.xda-developers.com/showthread.php?p=4557848&highlight=sensor
http://forum.xda-developers.com/showthread.php?p=4563769
More issues with it

stim_stim 09-19-2009 04:00 AM
Re: How to stop defaulting back ot the home tab
 
For some reason I can't access the links with the registry mods. Can someone post the appropriate edits that have to be on a telus phone to disable the home tab default problem?

kdonahue 09-19-2009 06:17 AM
Re: How to stop defaulting back ot the home tab
 
I had the same behavior so I switched to SPB Mobile Shell 3.0 and it disappeared. The last screen displayed returns on power resume and the dialer returns after the proximity sensor blanks the screen. (Call history is not accessible under SPB so time to search.)

docmump 09-19-2009 11:17 AM
Re: How to stop defaulting back ot the home tab
 
Add me to the list and could the Moderator remove my thread I started about this issue?

jimmyz 09-19-2009 11:21 AM
Re: How to stop defaulting back ot the home tab
 
What email address are you using for HTC support? I would like to send them an email as well

tsowen 09-19-2009 12:51 PM
Re: How to stop defaulting back ot the home tab
 
I went to the HTC site and they have a Contact Us. I filled out the form and also linked them to this thread. Hopefully they can read and also see the others threads I have linked in several other forums. Seems its not an isolated issue with just one or two of us so somehow I think its a design flaw. Reading over at XDA seems this bug started with the Touch HD and was a known issue already with the Device Lock and the Dial Pad.

otterit 09-20-2009 09:58 AM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by tsowen (Post 1178869)
I went to the HTC site and they have a Contact Us. I filled out the form and also linked them to this thread. Hopefully they can read and also see the others threads I have linked in several other forums. Seems its not an isolated issue with just one or two of us so somehow I think its a design flaw. Reading over at XDA seems this bug started with the Touch HD and was a known issue already with the Device Lock and the Dial Pad.
tsowen -> when i started this thread, i thought the issue was a bug. i changed my opinion a few days ago when i realized the screen turns off when i place the phone on the table for teleconferences. my guess is the developers didnt take into account the location or performance of the light sensor when it is covered up against a person's ear.

i wonder if all the HTC folks have bluetooth and don't have to worry about using the speaker itself for phone calls.

paulbram 09-20-2009 06:50 PM
Re: How to stop defaulting back ot the home tab
 
To summarize the issue, are the following statements correct?

1. Problem only repros when using the PIN unlock mechanism
2. Most of us are forced to use PIN unlock for security reasons

Does the problem repro if someone simply turns on PIN lock without being forced to by a group policy from their company? Or could there be something else in the group policy package that is causing this?

This brings up a related question. Is it possible to replace the default PIN unlock with something better like ThrottleLock that could still be considered as "secure" as a PIN?

kdonahue 09-20-2009 07:22 PM
Wirelessly posted (HTC Touch Pro 2: XV6875 Opera/9.50 (Windows NT 5.1; U; en))

Yes, the problem exists even without a group policy but only with TF3D enabled.

otterit 09-21-2009 12:24 AM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by paulbram (Post 1181411)
To summarize the issue, are the following statements correct?

1. Problem only repros when using the PIN unlock mechanism
2. Most of us are forced to use PIN unlock for security reasons

Does the problem repro if someone simply turns on PIN lock without being forced to by a group policy from their company? Or could there be something else in the group policy package that is causing this?

This brings up a related question. Is it possible to replace the default PIN unlock with something better like ThrottleLock that could still be considered as "secure" as a PIN?
paulbram -> i'm not sure about 'only repros when using the PIN unlock mechanism'. my phone goes immediately to the home screen even if the screen lock has not been engaged. meaning, i have the lock set for 5 minutes, but the phone returns to the home screen after 5 seconds on the calls and the speaker next to my ear.

popasmurfn25 09-21-2009 09:09 AM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by jessiethe3rd (Post 1165321)
The registry edit completely stopped the issue of going back to HTC Home when pushing the power button on/off. It keeps the screen / device tuned into locked into the app that was running PRIOR to pushing the button. I have to admit this has been an issue for me for quite some time. I have tried several small apps and edits (I've had this phone for more than a month now.) One of those mods I installed could have enabled the small regedit here to just work now... regardless - it works without a hitch now on my TP2 on Telus network.

man shut up the phones only been out 13 days "this has been an issue for quite some time now"<--------That was funny

tsowen 09-21-2009 03:30 PM
Re: How to stop defaulting back ot the home tab
 
Email from HTC
Quote:
New Response From [ Cheryl (North America Support (Product Info)) ]Hello Terry,

Thank you for email to HTC Technical Support about the Sprint Touch Pro2 and the proximity sensor.

I cannot say what is being done pertaining this insight into the device but I can say that we are looking into this. I do not have a timeline on what if anything can be done for this. It maybe and issue or it may not. It is possible that the device was designed to function in this matter. The only thing I can for certain tell you is that we are going to test this and look at matter and intently.

Thanks for your insight and please keep checking to see if there maybe some type of fix. Or you can email us again to see what we have discovered.

Thanks,

Kay
HTC Technical Support
www.htc.com
www.htcwiki.com

CovKid66 09-21-2009 07:19 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by popasmurfn25 (Post 1182560)
man shut up the phones only been out 13 days "this has been an issue for quite some time now"<--------That was funny
Wow, Jessie posted that a week ago to the day! Even at that point he'd had his TP2 for about 45 days then, and not 13. Telus TP2 was released end of July dude and I believe he got his within a day or two of release.

jimmyz 09-21-2009 07:24 PM
Re: How to stop defaulting back ot the home tab
 
Thanks Tsowen- I also sent an email to HTC.
As an aside I think I might have another workaround for the problem while in a phone call (pls keep in mind that my problem is intermittent so this may not actually work)
After installing the SSK TP2 Dynamic Resource Proxy.cab my phone problem seems to have gone away- now when I pull the phone off my ear the screen stays on the phone keypad and does not go back to the home screen- someone else with the problem should try this out any report back!
BTW the phone still defaults back to the home screen if I press the power button

CovKid66 09-21-2009 07:25 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by tsowen (Post 1183414)
Email from HTC

Quote:
New Response From [ Cheryl (North America Support (Product Info)) ]Hello Terry,

Thank you for email to HTC Technical Support about the Sprint Touch Pro2 and the proximity sensor.

I cannot say what is being done pertaining this insight into the device but I can say that we are looking into this. I do not have a timeline on what if anything can be done for this. It maybe and issue or it may not. It is possible that the device was designed to function in this matter. The only thing I can for certain tell you is that we are going to test this and look at matter and intently.

Thanks for your insight and please keep checking to see if there maybe some type of fix. Or you can email us again to see what we have discovered.

Thanks,

Kay
HTC Technical Support
www.htc.com
www.htcwiki.com

__________________
Wow, nice decisive, conclusive, CYA style response from HTC eh ](*,)

Regardless, thanks for sharing this.

mebedaman 09-22-2009 04:02 AM
Re: How to stop defaulting back ot the home tab
 
Just to add my 2¢, after reading this thread, I was scared that I'd have this problem when I got my TP2. I got the phone today and haven't installed any programs or tweaks yet, and I don't have the problem. I also haven't set my phone to lock either, so maybe it's because you guys are locking your phone?

I will report back if it ever happens.

tsowen 09-22-2009 05:05 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by jimmyz (Post 1183875)
Thanks Tsowen- I also sent an email to HTC.
As an aside I think I might have another workaround for the problem while in a phone call (pls keep in mind that my problem is intermittent so this may not actually work)
After installing the SSK TP2 Dynamic Resource Proxy.cab my phone problem seems to have gone away- now when I pull the phone off my ear the screen stays on the phone keypad and does not go back to the home screen- someone else with the problem should try this out any report back!
BTW the phone still defaults back to the home screen if I press the power button
Tried the SSK TP2 Dynamic Resource Proxy.cab from SSK and no dice still get where my dialer gets minimized. I have removed my push email, disabled the default lock app and problem went away so I am 100% sure this is where the problem is.

otterit 09-22-2009 10:08 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by tsowen (Post 1186114)
Tried the SSK TP2 Dynamic Resource Proxy.cab from SSK and no dice still get where my dialer gets minimized. I have removed my push email, disabled the default lock app and problem went away so I am 100% sure this is where the problem is.
i wish turning off the default lock was an option for me.

Protonus 09-24-2009 05:33 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by paulbram (Post 1181411)
To summarize the issue, are the following statements correct?

1. Problem only repros when using the PIN unlock mechanism
2. Most of us are forced to use PIN unlock for security reasons
No that is NOT true at all. As I stated before in this thread, I have this issue all the time, and I NEVER lock my phone and have lock disabled. I do not think the issue has anything to do with Lock.

Also, since this thread is stickied now, it should be renamed. It makes it sound like there is a solution in this thread, which there isn't...

oldpueblo 09-26-2009 02:00 AM
Re: How to stop defaulting back ot the home tab
 
I have this issue, but I don't think I used to have it. I do however lock my phone (forced to with exchange) and I don't know if it coincided with me setting that up or not. I know this is a stretch, but the only other tweak I installed was the no sms notification for vzw so unless that's somehow causing it I have no idea.

otterit 09-26-2009 12:48 PM
Re: How to stop defaulting back ot the home tab
 
I also sent this issue into HTC and the customer service person (John). Response Below:

Hello Jeffrey, I have tried to replicate your issue with the light sensor when on a call with the T-Mobile Touch Pro 2. The T-Mobile Touch Pro 2 functioned properly with the light sensor making the screen go dark when on a call, and remaining on the call screen when light sensor activated the screen. While on a call, I was able to go to the Home Tab of TouchFlo 3D by pressing the Home key on the front of the phone without a password. However, when a password is applied to the phone, the light sensor will cause the phone to revert to the Home tab while on a call the first time the screen is disabled. If you remain on the Home tab and continue with the phone call, every time the screen is activated the Home tab will be displayed. Once on the Home tab and still on the call, I was able to return to the phone screen by pressing the Send Call button once. Once you return to the phone screen and continue the conversation, the phone screen will be displayed. No other number was dialed by pressing the Send Call button while connected to a call. Please feel free to contact us again if you have any further questions. In order to help improve our service I’d like to invite you to take a survey at http://survey.htc.com/worldwide. Thank you for contacting HTC America Technical Support via e-mail. HTC Technical Support www.htc.com/us www.htcwiki.com

I explained to John that my issue was with the Sprint model. Still no change in his response.

I think we need a few more people to write to HTC via their website to make the "problem" more visible. Hitting the send button is an annoying work around to this design flaw.

kdonahue 09-26-2009 02:15 PM
Re: How to stop defaulting back ot the home tab
 
Sounds like he's defending it as a design choice.

normalguy 09-27-2009 02:17 AM
Re: How to stop defaulting back ot the home tab
 
Oy. It's like they didn't actually test it with the screen lock enabled.

Here's one thing I've noticed with stock Verizon TP2 ROM:

While in call, it is generally fine and stays on the phone screen. However, if you try to adjust the volume, it then exhibits the home screen bug. Let's start officially calling it that. Maybe if we tell them that the many users here will start to return the phone to carriers instead they will sit up and take notice.

If they need people to start complaining, what is his email?

oldpueblo 09-27-2009 02:43 AM
Re: How to stop defaulting back ot the home tab
 
There's no way in hell I'm returning a TP2 for something that small. :P

otterit 09-27-2009 12:12 PM
Re: How to stop defaulting back ot the home tab
 
To contact HTC: http://www.htc.com/us/CS_Mail.aspx

They will respond via email.

otterit 09-27-2009 12:12 PM
Re: How to stop defaulting back ot the home tab
 
Quote:
Originally Posted by oldpueblo (Post 1196644)
There's no way in hell I'm returning a TP2 for something that small. :P
Agreed! Although it IS annoying!!!

normalguy 09-29-2009 03:26 PM
Re: How to stop defaulting back ot the home tab
 
I don't know if this has been pointed out or not, but the problem can be lessened by changing the timeout for the lock. If you have lock set for anything UP until 1 hour, the phone will default to the home screen during a phone conversation after it blanks from the proximity sensor.

When set at 1 hour, it will NOT default to the home screen. (At least it won't with my Verizon stock ROM.) I have mine set that way for now but would like to set it for lock in 1 min as 1 hour is enough time for someone to do real damage to your email accounts if you lose the phone.

There's really no way you could defend that as a feature if you ask me. ](*,)

miketab 09-29-2009 04:29 PM
Re: How to stop defaulting back ot the home tab
 
can someone cab for me the setting to turn off the automatic lock. I have a private exchange account, so i would not be going through any company rules.


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