HTC Touch Pro2 LED Notification Light issue (no 3rd party applications control it)

[andsoitgoes]

Yeah.

Apparently this is a different guy. John is an *** and tells me that nope, my phone is broken. And I have custom icons installed, that's messed with the registry. Even if I want to do a hard reset and show it as is, it won't matter and I need to take the phone back to be repaired or replaced.

Like, really? How is there any logic to that? The lights work for system programs but not 3rd party applications, yet it's a hardware problem? Or the registry tweaks that the additional programs have made which would cause this, even AFTER a hard reset?

Which is why I would really like someone to be able to back this up.