NEED ANSWER TODAY**** conserning Asurion "warrenty"

[gTen]

Originally Posted by elesbb

yeah when i was at the sprint store with my very first TP2 ( the one i threw ) he recommended i get the optimus S if asurion gave me an option if they didnt have any TP2s and he said since i signed the contract without the 10 dollar data fee the only way i can now get that charge is if i go to a 4g phone or upgrade my contract .

I dont know if that sounds right :/..I mean if it is the case there is a Kyocera Echo which spec wise is close to the Evo but has no 4G...but again I am being a little skeptical based on what a sprint agent said..I'd confirm it with their support.

[elesbb]

Originally Posted by gTen

I dont know if that sounds right :/..I mean if it is the case there is a Kyocera Echo which spec wise is close to the Evo but has no 4G...but again I am being a little skeptical based on what a sprint agent said..I'd confirm it with their support.

i did already , lol . cause i was gonna do an early upgrade and he said it would cost me 3xx hundred for the Evo shift . so i was like well what if i buy an arrive or something off ebay ? he looked up my plan and said everything would be perfectly fine . and i even brought up the 10 dollar charge for data , and he said that only applies to those first signing up or those upgrading their contract . cause i then went into asking him well what if i buy an arrive or another non 4g phone (because i dont have 4g at my home so it would seem pointless to get it) and he said the only way i will ever get the new 10 dollar fee for data is if i upgrade my contract since i signed up before they added that .

[dubroz]

How are you people upgrading your phone at all???

I have a tp2 that has seen better days and want to get an arrive. Every time I call sprint, they tell me I need to change my plan to upgrade my phone. I told them i will buy the phone outright and want activate it ... They said no dice and they wont let me put it on my plan. Wtf!!!!

I have a legacy free and clear plan with unlimited data, etc ... I have always had a smartphone on this plan. Any help???

[elesbb]

Originally Posted by dubroz

How are you people upgrading your phone at all???

I have a tp2 that has seen better days and want to get an arrive. Every time I call sprint, they tell me I need to change my plan to upgrade my phone. I told them i will buy the phone outright and want activate it ... They said no dice and they wont let me put it on my plan. Wtf!!!!

I have a legacy free and clear plan with unlimited data, etc ... I have always had a smartphone on this plan. Any help???

Sprint is now making people pay the 10 dollar "data fee" thats the "change" you are talking about . if you already have data then you should be fine . im on sprintw 400 anytime unlimited data / mms / sms and i can buy any NON 4g phone FROM EBAY and not pay the 10 dollars . but IF I UPGRADE (which means signing a new contract to get the upgrade price) you will have to change the plan by adding the 10 dollars .

[dubroz]

Originally Posted by elesbb

Sprint is now making people pay the 10 dollar "data fee" thats the "change" you are talking about . if you already have data then you should be fine . im on sprintw 400 anytime unlimited data / mms / sms and i can buy any NON 4g phone FROM EBAY and not pay the 10 dollars . but IF I UPGRADE (which means signing a new contract to get the upgrade price) you will have to change the plan by adding the 10 dollars .

I am not referring to the $10 fee, when I ask about activating a new phone they are trying to force my to change to a simply everything plan. I have tried going to retentions and no luck, it is always the same answer ... No new phone for legacy plans, period. Even if it is only 3G.

Please help, am I the only one??


...

[elesbb]

Originally Posted by dubroz

I am not referring to the $10 fee, when I ask about activating a new phone they are trying to force my to change to a simply everything plan. I have tried going to retentions and no luck, it is always the same answer ... No new phone for legacy plans, period. Even if it is only 3G.

Please help, am I the only one??


...

did you purchase the phone through a third party or through sprint ? because if its a two year upgrade then you must upgrade your plan . I signed up for simply everything and the only upgrade I would have to do is the 10 dollar fee . even if I bought a 3g only phone like the arrive . since your contract expired , you are getting the phone at a "new sign up" price plus the discount for your upgrade and in order to do the new contract upgrade you must sign another contract . I was told if I buy any 3g phone via ebay or 3rd party I will be able to keep the current plan with no change .

what plan are you on now ?

[dubroz]

Originally Posted by elesbb

did you purchase the phone through a third party or through sprint ? because if its a two year upgrade then you must upgrade your plan . I signed up for simply everything and the only upgrade I would have to do is the 10 dollar fee . even if I bought a 3g only phone like the arrive . since your contract expired , you are getting the phone at a "new sign up" price plus the discount for your upgrade and in order to do the new contract upgrade you must sign another contract . I was told if I buy any 3g phone via ebay or 3rd party I will be able to keep the current plan with no change .

what plan are you on now ?

I'm on a free and clear family plan with 550 mins shared between 2 phones, premium data add on, mms add on, nights at 7pm add on. All this for $72 after taxes.

I just spent another hour on the phone with sprint and escalated to a retentions supervisor. I was told I do not have a data plan, since my plan has this as an add on, it does not count as data and their system will not allow this. All this is bs, sprint just wants to force abandoning the old legacy plans.

I asked about buying a new phone from a 3rd party or eBay, they said no way. He said it is simply not compatible with my legacy plan and any account rep will not be able to add the phone.


If you are on a legacy plan, beware of a surprise!

[gTen]

Originally Posted by dubroz

I'm on a free and clear family plan with 550 mins shared between 2 phones, premium data add on, mms add on, nights at 7pm add on. All this for $72 after taxes.

I just spent another hour on the phone with sprint and escalated to a retentions supervisor. I was told I do not have a data plan, since my plan has this as an add on, it does not count as data and their system will not allow this. All this is bs, sprint just wants to force abandoning the old legacy plans.

I asked about buying a new phone from a 3rd party or eBay, they said no way. He said it is simply not compatible with my legacy plan and any account rep will not be able to add the phone.


If you are on a legacy plan, beware of a surprise!

This is common knowledge these days, effectively as far as their system is concerned the TP2 is not a smartphone. No matter what you do its 100% impossible to get a new phone on an old plan because it won't let them. Even a supervisor can't overwrite this, its hard coded into the system.

The SERO plans for example have an option to convert to SERO premium which is $10 extra a month. as for the old family plans not much you can do, the only way to make it remotely work out is if you have 4-5 lines and get the ERDP plan.

[dubroz]

Originally Posted by gTen

No matter what you do its 100% impossible to get a new phone on an old plan because it won't let them. Even a supervisor can't overwrite this, its hard coded into the system.

So what happens if I have TEP and asurion doesn't have a replacement TP2 available anymore?

[elesbb]

Originally Posted by dubroz

So what happens if I have TEP and asurion doesn't have a replacement TP2 available anymore?

you get a piece of shit refurbished phone that most likely won't work and you'll end up sending that back and being on the phone a million times with asurion as all your hair falls out because all you want is an operable phone but all they give you is shit . so I just dropped mine all together and am doing any sort of repairs myself , its quite simple .