Re: TEP in store replacement question
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Still, I dont think I was a lucky exception, Asurion is a 3rd party company that replaces phones in the event where yours is lost or damaged. they really shouldnt be considered a warranty company. I could see them not wanting to swap you into a different phone because they still break even; where Sprint may have already had an analyst crunch numbers and figure it would be cheaper to replace the phone model, rather than you costing them further employee time. BTW: I should mention that I have TEP, which could be why I didnt deal with so much BS; like the rest of you are experiencing. |
Re: TEP in store replacement question
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The best thing for me to do is cut my losses and move on once my ETF period runs out. David |
Re: TEP in store replacement question
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Pardon my ignorance, I really didnt catch your story |
Re: TEP in store replacement question
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My son has a friend that is a manager at a local sprint store that said he had no problem doing an EPRP referral but Sprint refused to allow me to do it. Even if I canceled my current plan and paid the ETF's they still won't let me do it. I've been with them for 15 years and my account has been in perfect standing since day one. I just don't get it. It's like someone put ao comment on my account that says "this guy's an A$$" that shows up anytime they log on. ](*,) :protest: ](*,) David |
Re: TEP in store replacement question
lol
i think sprint should give us access to read all our account notes, i would have ball to read what sprint reps note about me |
Re: TEP in store replacement question
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Yeah, I've been VERY careful with what I say to them and how I say it. Theres been lots of times recently that I could detect the frustration coming from them but I was just as calm and polite as ever. David |
Re: TEP in store replacement question
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yeah i personally love sprint i always go to the store to talk to them never call them . but as far as asurion , they can shove it . |
Re: TEP in store replacement question
I love my TP2, and my TEP plan... on my 20+ TP2
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