Sync Issue: TP2 WM6.5 - Activesync 4.5 - MSO-2010

[Spey]

Previously syncing Activesync v4.5 with TP2 running WM6.5 for over a year successfully. Transitioned from MSO-2003 to MSO-2007 with no sync issues.

After fresh install of MSO-2010 TP2 will no longer recognizes that my computer has MS-Office installed. Phone connects to computer via USB, file transfer to both internal HDD and also mini-SD-card for phone work. Running Activesync Troubleshooter tells me there’s no Outlook installed on computer (but there is as fully working version of MSO-2010). Have removed/reinstalled Activesync v4.5 multiple times (with reboots after uninstalls). Seems there must be some type of association file that is somehow out of place …

Appreciate any help from you guys ....

Regards,

[eric12341]

don't know if u are willing to do this but u can try synching through a cloud solution. one of such methods is setting up ur hotmail account to sync with exchange (bing for instructions ) to sync email,calendar and contacts or u can search for Microsoft myphone and use that to sync contacts,calendar,videos,pictures ,documents and other files. since I started using 1 of these 2 methods I no longer had to rely on a PC to sync and restore my data from a hard reset. and contrary to the beliefs of some ur data is just as safe on the cloud as it is on the PC.

[Spey]

eric,

Thank you for the suggestion. I am currently only interested in solving the problem I have.

Not interested in broadcasting all my data via Cloud Computing (hoping & wishing servers would have scruples to keep what's mine, protected ...) ~ remember that site WikiLeaks (oh what fun they had collecting peoples data that came across their servers in the early days ...). I consider my contact data "secret", and only way to keep a secret is not to tell anybody ...

thanks again for your considerate reply

[eric12341]

Originally Posted by Spey

eric,

Thank you for the suggestion. I am currently only interested in solving the problem I have.

Not interested in broadcasting all my data via Cloud Computing (hoping & wishing servers would have scruples to keep what's mine, protected ...) ~ remember that site WikiLeaks (oh what fun they had collecting peoples data that came across their servers in the early days ...). I consider my contact data "secret", and only way to keep a secret is not to tell anybody ...

thanks again for your considerate reply

well if what horndoctor said is true (that outlook '10 doesn't support AS4.5) then what I said to do may be the only option unless u of course upgrade to Vista or windows 7. there's nothing wrong with having that information on the cloud. if someone wants to access ur data they will get it no matter what, whether it be on the PC or the cloud. I really hate to see people bashing the cloud over something like this. its very good to have and convenient to use especially if ur device fails and u won't be near a PC to restore ur data.

[Spey]

Thanks for the reply's ...

To reconfirm, AS ( ActiveSync) does not sync and running the AS Trouble Shooter tells me there is no copy of Office/Outlook on my computer (but there is).

Computer running WinXP/Tablet-SP3
WMDC is for Win7 OS
AS-4.5 is for WinXP OS (which is what I am running)
AS-4.5 works fine on another XP/Pro-SP3 Computer running MSO-2010

I have deleted partnership on device and computer multiple times, and have removed and re-installed AS-4.5 multiple times, and have done both repair from disk and also remove/reinstall MSO-2010. Additionally, I have tried multiple copies of AS-4.5 to eliminate potential problem related to corrupted version of AS-4.5.

Device (TP2) will connect to my computer, and I can see and manipulate the files on TP2 from connected computer.

My device (that will not sync with my computer Outlook files) will sync with secondary computer running MSO-2010 and AS-4.5.

[scrosler]

Originally Posted by Spey

Previously syncing Activesync v4.5 with TP2 running WM6.5 for over a year successfully. Transitioned from MSO-2003 to MSO-2007 with no sync issues.

After fresh install of MSO-2010 TP2 will no longer recognizes that my computer has MS-Office installed. Phone connects to computer via USB, file transfer to both internal HDD and also mini-SD-card for phone work. Running Activesync Troubleshooter tells me there’s no Outlook installed on computer (but there is as fully working version of MSO-2010). Have removed/reinstalled Activesync v4.5 multiple times (with reboots after uninstalls). Seems there must be some type of association file that is somehow out of place …

Appreciate any help from you guys ....

Regards,

What version of Windows are you running?

[Robodoc82]

Just a quick note. I've been using Win XP with MSO 2010 and Activesync for months with no problems. No incompatibility between MSO 2010 and AS. Both Outlook 2010 and my TP2 sync with an exchange server account. No problem.

[Spey]

horndoctor,
I really appreciate the attention to your post with regard to reading what I have already posted related to my issue(s) THANK YOU. Very much appears to me to be an issue related to the MSO-2010 installations association file(s) that ActiveSync needs to see. Previous remove/reinstalls of MSO-2010 did not solve my issue (but I really had felt that I was not getting everything during the MSO removal).

I am somewhat familiar with CCleaner and using the registry cleaner (currently running v3.06.1433). Could you please delineate the removal process steps you would suggest I use this next time; i.e. Add/Remove from Windows, MSO Removal Utility or CCleaner Removal Utility, etc. then the specific step(s) to finish the cleanup i.e. CCleaner Registry Cleaner and/or …

I would assume the same set of steps related to AS-4.5 removal and reinstall would also apply.

Here’s the first few lines of typical AS-Log.txt illustrating the issue I have mentioned related to ActiveSync not recognizing MSO-2010:

ActiveSync Troubleshooting Utility version: 4.5.5096.0
Date/Time: 2011/02/28-16:28:42.010
Analysis started
Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater
Current operating system is supported
Current version of IE is supported
ActiveSync version found is 4.5.5096
Outlook 0 found
To synchronize e-mail, calendar appointments, and contacts with your PC, Microsoft Outlook XP (or later) must be installed
Exchange server not found in Outlook profile
Connection to Exchange server okay
PC is not qualified
SerialUSB driver has been detected.

If the ASLog.txt fileinfo above provides alternate potential solution to laborious removal/reinstallation of MSO, ActiveSync, etc., I would appreciate your thoughts. I will try to attach a full ASLog.txt file to this message (sorry forum limited to 19k upload & file is 28k).

Thank you all for you considerate attention,

[eric12341]

the cloud suggestion I gave u. either that or upgrade to Vista or 7

[eric12341]

well if nothing else has worked thus far then its worth considering no crees? with all paranoia aside ur data is just as safe on the cloud as it is on ur PC if someone wants to access it they will. this seems to be the last option u have to try and if u are unwilling to pués ni modos.