help please! tmobile htc touch pro 2 ringtone problems

[crsclthsmoney]

i have an tmobile htc touch pro 2 and ive been having problems out of it since i first got it from tmobile. when i recieve multiple text messages, i have the same ringtone playing at multiple times as i recieve them. also when i am playing music off of the media player, the ringtone plays while the music player is playing. when i am on the phone, the ringtone plays in the ear and it reallly fustrates me. does anybody know what i can do about it? please help me because tmobile or htc cant.