Sprint/Asureon wouldn't upgrade my Touch Pro -> Touch Pro 2

[Mojary]

+1 on what nuedof said regarding taking it to the nearest sprint repair center. most of the time...the technicians would rather save time and give you a replacement than to tinker with the device. it's easier to just let you have a new device. for example...the spring at the back of my tp2 screen broke so i couldn't slide the screen out all the way. brought it to the repair center and they told me they ordered the part and will get a call when it comes in. the other day they called and i was surprised to hear the rep tell me that "you're new replacement phone came and is ready for pick up". had to make him repeat what he said to make sure i heard him right the first time.

[neudof]

Originally Posted by Mojary

+1 on what nuedof said regarding taking it to the nearest sprint repair center. most of the time...the technicians would rather save time and give you a replacement than to tinker with the device. it's easier to just let you have a new device. for example...the spring at the back of my tp2 screen broke so i couldn't slide the screen out all the way. brought it to the repair center and they told me they ordered the part and will get a call when it comes in. the other day they called and i was surprised to hear the rep tell me that "you're new replacement phone came and is ready for pick up". had to make him repeat what he said to make sure i heard him right the first time.

Make sure you go to a Sprint repair store, and not a 3rd party store that can fix Sprint stuff. The 3rd party stores only make money on new sales and upgrades an therefore could really care less if they give you the runaround. The sprint stores in my experience have a reason to care about keeping you happy (especially if you are out of contract )

Just be nice, and don't demand anything. Remember that you are not "entitled or deserve" a TP2 as a replacement for your TP1. Just tell them how this has inconvenienced you and that you just want a phone that works.