Sprint HTC Touch Pro 2 in reboot loop

[DogMom]

Originally Posted by razorloves

if you think the sd card is bad, then take it out and leave it out. doesn't need to be in there for anything.

I've tried it both ways, but I have been trying to flash through my laptop with the SD card removed and this time I copied the nbh file to the SD card and to see if that made any difference. As I stated in the earlier post, I can see an error behind the Bootloader info, but I can't make out what it says and the ROM update loads successfully but the device remains in the reboot loop.

[PapaPrem]

Just an update to my situation. I received the new battery in the mail today. The phone stays on now without the constant rebooting. I know you stated that you tried a different battery before. If you can take the phone to a cell phone store, perhaps a technician will be kind enough to test one of their batteries on your phone. Try to go to a Sprint Authorized Repair Center, but not a Sprint store. I noticed that the technicians at the non-sprint stores are more willing to help out even if the phone is out of warranty/non-insured

[DogMom]

Wow, thanks for the update. I can't help but think that the battery is the issue here. Even though we have tried 3 different batteries, all of them are used.

I will see if I can get my hands on a new battery.

Thanks again and I am glad to hear that your device is back up and running!

[tacotoy]

make sure you dont have a sim in there.... something messed up my att sim before i switched to tmobile and i had problems left n right.....


put the phone in bootloader mode and then run the unlocker, you might have to give it a shot in manual mode. you will know when it is successful when you have the phone in bootloader and it reads that the version is something like 1.00 olinex or something like that

once you do that then run task29... IIRC task29 isn't going to load because your phone is still locked, and you have so many failed attempts at loading a rom it is better to just clear it out.

once task29 is completed then put it back in bootloader mode and try loading one of the stock roms, for sanity's sake lets use the 6.1 version.... less possiblity of glitches.

try that...


and for reference, bootloader, or also known as the tri color is accessed while the phone is off, so remove the battery and unplug the phone, then reinstall the battery. push the vol down button and the top power/sleep button depending on carrier at the same time until the bootloader screen appears

then

[DogMom]

Thank you for the suggestions and I definitely want to try it with the steps you have listed, but I have made several attempts to run the unlocker from bootloader mode before, but even in manual mode, it sits at 0% and then eventually times out. Are there different unlocker packages that I should try or what do you suggest to get through this first step?

Thank you!

[savage25rcracer]

i would just take it to a sprint repair center (actual sprint store) and see what they say it couldn't hurt at all to try, they may find a quick fix.

call htc they will ask you to ship it to them, as long as it is not damaged they will fix it.

[DogMom]

I took the device to a Sprint Repair Center this morning, as several of you had suggested. The guy at the store was more than willing to help. He did a soft reset, a hard reset and even tested it with a new battery. We are still stuck in the reboot loop. It was worth a try!

[JAmerican]

Originally Posted by DogMom

I took the device to a Sprint Repair Center this morning, as several of you had suggested. The guy at the store was more than willing to help. He did a soft reset, a hard reset and even tested it with a new battery. We are still stuck in the reboot loop. It was worth a try!

I would activate the phone on a Sprint contract. That gives you a year's warranty instantly I believe. I got a Touch Pro 2 from someone else and I was able to get a replacement when the phone had the oil-slick problem.

[neudof]

when you are trying to flash Task29 and it is not completing... download Task29 to your PC, hook up the phone to the PC, right click task29 and select run as admin...

Does that get you any further?

[DogMom]

Thank you for the replies. We are using this as pocket PCs only, so we are not interested in typing a service contract to it.

I will try the Task 29 steps you suggested a let you know how it goes.

Thanks again!