Sprint HTC Touch Pro 2 in reboot loop

[willysp]

Originally Posted by willysp

At this point, after 3 weeks, I highly recommend you send the phone back as defective. I would hope you have PayPal buyer protection on the eBay purchase. Did the seller say the phone was "as-is"? or is there a DOA clause? You should have sent this back 2 weeks ago - hope you haven't waited too long.

I have to wonder if the seller flashed an incompatible ROM or radio to this phone....

If you want to post the eBay auction link, maybe we could advise you better.

But, please act before the 30-day PayPal period.

You never responded or addressed my points. So, what's the real story here?

[horndoctor]

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Originally Posted by DogMom

I appreciate the suggestions and I am willing to try anything, but is there a way to unlock / relock the device through either bootloader mode or the SD card? The main issue is that the device is stuck in a reboot loop leaving us unable to use Active Synch. We can enter bootloader mode and flash the ROM all day long, but nothing seems to be bring the device out of the never-ending reboot loop.

Thanks!

Have you tried:
Powering the device down and/or removing the battery until it shuts off completely. Then press and hold talk,end, and power butons. Then while holding these down insert the battery and follow prompts and hard reset.
If not try it.

[DogMom]

@willysp...Although I appreciate your advice and suggestions your implication is not appreciated.

The "real story" is that the General Manager purchased these devices over 3 months ago. The devices worked fine when we received them and we were searching for ROMs to flash so that we could eventually install a software program onto the devices. I placed the Sprint HTC TP2 device in bootloader mode to see if the seller had already unlocked the device. After exiting bootloader mode, the device went into the reboot cycle and has been that way ever since.

[horndoctor]

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Originally Posted by DogMom

@willysp...Although I appreciate your advice and suggestions your implication is not appreciated.

The "real story" is that the General Manager purchased these devices over 3 months ago. The devices worked fine when we received them and we were searching for ROMs to flash so that we could eventually install a software program onto the devices. I placed the Sprint HTC TP2 device in bootloader mode to see if the seller had already unlocked the device. After exiting bootloader mode, the device went into the reboot cycle and has been that way ever since.

Did you try doing what I suggested?
Do it EXACTLY like I said.

[donato]

Download the latest hardspl and run from sd card and then run task29 from sd card.

[razorloves]

Originally Posted by donato

Download the latest hardspl and run from sd card and then run task29 from sd card.

huh? hardspl unlocker does not work from sd card, and neither does task 29. Are you tryin to make his situation worse?

[DogMom]

Originally Posted by horndoctor

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)



Did you try doing what I suggested?
Do it EXACTLY like I said.

Yes, Horndoctor, I followed the steps exactly. The device asked for confirmation of a hard reset which I did, but it is still stuck in the endless reboot loop.

[Wesley762]

Sometime it's just bad hardware and something is wrong, I think you are beating a dead horse at this point.

[Mojary]

at this point, i suggest you call sprint and tell them you're phone is stuck in the bootloader...and see about getting a replacement.

or see if the ebay seller will take it back and refund you what you paid.

[horndoctor]

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Originally Posted by DogMom

Yes, Horndoctor, I followed the steps exactly. The device asked for confirmation of a hard reset which I did, but it is still stuck in the endless reboot loop.

Is the red reset button inside the battery door stuck? Try pushing it a few times.