Data Help

[cmptekinc]

I agree with the others. My TP2 had a similar issue and updating profile worked for me. As far as a comment about the provisioning the account, that is also valid. I have a user at work who buys a brand new Blackberry at least twice a year. Within the past two years, he had the same issue with Sprint. I don't know how they keep missing to provision the account correctly, this was the 4th time in 2 years that he showed up with the phone and data didn't work. The guys that answer the phone when you first call, usually can't resolve the issue... so, if updating profile doesn't resolve the issue, then ask your friend to call a carrier tech support and ask to escallate the issue to the next level of support until data issue is resolved.
They will probably ask to do a soft reset and suggest doing a hard reset also.....