Telus leather case damages HTC Pro2 phone, Telus refuses to take responsibility

[SpyMaster]

I'm just writing to let you guys know about my experience. I brought a Telus HTC Touch Pro2 phone on a 3 year contract less than a month ago.

The same day I received the phone, I brought a Telus branded Leather case specifically for this phone from the Telus store.

Less than 2 weeks later, with very light usage of the phone... I noticed a large black smudge on the side of the battery door (just below the volume buttons).

Considering I only had the phone 2 weeks and hardly used it, I was surprised how this happened.

Apparently the Leather Case I specifically brought to protect the phone from scratches, etc was to blame. Inside the padded case, is a black 'Made in China' tag (like you would find on the collar of a T-Shirt). You wouldn' t know it was there unless you specifically looked for it

I have since cut the tag out. However the black smudge it left behind is permanent and won't go away.

I spoke to Telus about the problem and I asked for a replacement battery door. They asked me to bring the phone to a Telus store service center to confirm it was caused by the leather case. Since reviewing it, they have refused to accept responsibility, claiming warranty does not cover physical damage and they take no responsibility for the defective accessories they sold me.

I am quite annoyed by the whole experience, you would think that a product designed to protect the phone, wouldn't be responsible for causing damage.

I am wondering, has anyone else experienced this problem with their Leather Case in Canada and if you have contacted Telus?