USB cable won't establish connection

QMeli907 · #1 (**permalink**) 05-22-2010, 01:58 PM

So over the past few days I've noticed my phone's charging port has become different.

When I charge it, the USB cable simply doesn't "snap" like it used to

When I text with it charging, the cable just falls right out

When I connect USB to PC, nothing pops up on either screen...no connection is established

When I try to charge through PC, the orange light never comes on, it never charges

When charging through normal charger, it won't charge

I have to use my oldschool RAZR charger to charge it

I thought it might just be my USB cable, but the fact that the port is now "more loose" gives me the thought that its the port and not the cable

Any idea what is wrong? With this warrant a refurbished device at VZW? Like I said, the phone won't connect to PC anymore with stock USB cable. Its not a software issue on either side, as I have reset both devices, and there have been no major changes since my last USB sync with PC

What is wrong with my phone? Any ideas/thoughts are welcome.

I also saw this upon a search

**Wesley762** · #2 (**permalink**) 05-22-2010, 02:03 PM

Maybe a bad cable? if it charges with your RAZAR cable than that means the port should be working. Have you tried using another USB cable and and a different Port on your computer? those would be the first things I would try.

QMeli907 · #3 (**permalink**) 05-22-2010, 02:07 PM

Yeah that's true but to get it to charge I have to wiggle around the RAZR charger. Its a standard mini USB, not one like the HTC with the extra angle on it. Would that change anything? Just the style of it?

Ive tried the two ports on my laptop as well as an external USB hub. No connection.

Should I try a different computer you think?

QMeli907 · #4 (**permalink**) 05-22-2010, 02:10 PM

It just worries me because if the port goes bad and will no longer accept my razr charger, then it won't charge at all

**Wesley762** · #5 (**permalink**) 05-22-2010, 02:14 PM

Quote:

Originally Posted by QMeli907

Yeah that's true but to get it to charge I have to wiggle around the RAZR charger. Its a standard mini USB, not one like the HTC with the extra angle on it. Would that change anything? Just the style of it?

Ive tried the two ports on my laptop as well as an external USB hub. No connection.

Should I try a different computer you think?

I would strongly recommend not going through the Hub, those can cause all kind of wacky power issues. You can use just about any Mini USB cable. I have mine using a reg. Mini USB cable hooked directly to the computer because the one that came with the phone was not long enough, sounds like something is a little lose on your phone with your connection, I would probably not use the phone while it is plugged in to decrease the chances of it making it worse.

QMeli907 · #6 (**permalink**) 05-22-2010, 02:16 PM

Ok thank you for all your info

I just tried the hub to see if it would connect. Trial/Error...

I never connect it to that normally

I will take it in to Verizon and see what they can do, if anything. As it in now, I have to email myself to get cabs installed lol

Any one else have any ideas?

**Wesley762** · #7 (**permalink**) 05-22-2010, 09:34 PM

Quote:

Originally Posted by QMeli907

Ok thank you for all your info

I just tried the hub to see if it would connect. Trial/Error...

I never connect it to that normally

I will take it in to Verizon and see what they can do, if anything. As it in now, I have to email myself to get cabs installed lol

Any one else have any ideas?

Would like to know how it turns out after you take it to the store.

QMeli907 · #8 (**permalink**) 05-23-2010, 03:01 AM

Quote:

Originally Posted by Wesley762

Would like to know how it turns out after you take it to the store.

Ill update after I take it in. I was busy today and will be tomorrow. Update will come Monday sometime

QMeli907 · #9 (**permalink**) 05-23-2010, 05:00 PM

So I just went to VZW today. They said it was a broken pin in my charging port. They said they could send me another refurb, but the lady recommended that I call customer service and "whine" to them and maybe I can switch devices. This will be my 5th TP2. She said they can't do anything but offer another refurb at the store, but if I call customer service, they can take it from there

**Wesley762** · #10 (**permalink**) 05-23-2010, 05:05 PM

Quote:

Originally Posted by QMeli907

So I just went to VZW today. They said it was a broken pin in my charging port. They said they could send me another refurb, but the lady recommended that I call customer service and "whine" to them and maybe I can switch devices. This will be my 5th TP2. She said they can't do anything but offer another refurb at the store, but if I call customer service, they can take it from there

Wow 5 units? sounds like you just got a bad string of luck with your phones, stop running them over lol. Good luck which ever route you go though hope the next one is not as bad.