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-   -   *****hspl***** is there support for it anymore? (http://forum.ppcgeeks.com/showthread.php?t=113585)

00_MACKIE_00 03-18-2010 01:40 PM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by kabuk1 (Post 1638831)
I knew whenever they started charging for it that it was a bad omen. No matter how they tried to justify it, unlocking should be free. Period. Were I the creator of the unlocker, I'd put it out there for FREE, help any folks who had trouble, and be proud that my work is helping so many people.

I couldn't believe they were charging for it to begin with, and I can't believe they're ditching paying customers like this now. I don't care how busy they are, its unacceptable. I do tech support for a living & you just do not do that to people. If you are going to charge for a product or service, you MUST stand behind it or else issue a disclaimer beforehand.

Word of mouth seems to be the only disclaimer now. lol ...

CaliBoyPhillip 03-18-2010 01:44 PM

Re: *****hspl***** is there support for it anymore?
 
I would pay to get such unlocker... I'll take my spare time and devote to trying to find it lol :angry7:

kabuk1 03-18-2010 02:02 PM

Re: *****hspl***** is there support for it anymore?
 
I was actually going to buy the sim unlocker soon, but I dunno about it now. I don't really wanna support people that don't stand by their products.

land2634 03-18-2010 02:28 PM

Re: *****hspl***** is there support for it anymore?
 
I'm all on board if they want to charge... but, and that's a big BUT... at least call it what it is. Saying you're taking "donations" then proceeding to make a mangled mess out of it isn't the way to go. If you're going to charge for it, just say what you mean and quit beating around the bush. Also, once you've charged, you absolutely can't leave everyone hanging. Back in December or January (I don't remember to be honest), I had a friend open up a ticket that never was answered. It was his first TP2 and had never unlocked. When I posted that here, the response was "we're responding to tickets, you're just impatient"... well, it's March now and my friend is still stuck on the stock ROM... hmm... It couldn't be that another device that they can create an unlocker for (and take more mass amounts of "donations) has come out could it?

land2634 03-18-2010 02:32 PM

Re: *****hspl***** is there support for it anymore?
 
http://forum.ppcgeeks.com/showthread...69#post1638369

**shrugs** I dunno

austin420 03-18-2010 02:47 PM

Re: *****hspl***** is there support for it anymore?
 
if you call it anything other than a donation, you would have to claim it as income and pay taxes and what have you. i know cmonex and their team arent in the us, but im sure where ever they reside there is some form of taxes. i dont think the imagio hspl has anything to do with our situation, exept they are prolly busy currently answering alot of e tickets about it. there is not alot of money to be made creating an unlocker for a phone only about 12 people own.

00_MACKIE_00 03-18-2010 03:09 PM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by austin420 (Post 1639024)
if you call it anything other than a donation, you would have to claim it as income and pay taxes and what have you. i know cmonex and their team arent in the us, but im sure where ever they reside there is some form of taxes. i dont think the imagio hspl has anything to do with our situation, exept they are prolly busy currently answering alot of e tickets about it. there is not alot of money to be made creating an unlocker for a phone only about 12 people own.

Same goes for the Treo Pro unlocker.

DarkLord 03-18-2010 03:13 PM

Re: *****hspl***** is there support for it anymore?
 
There are several Elite Team members on the site, other than Cimonex and Oli. Is it possible that one of team members may be able to reach them? As anyone tried going that route yet?

austin420 03-18-2010 03:14 PM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by 00_MACKIE_00 (Post 1639093)
Same goes for the Treo Pro unlocker.

i saw mightymike had a new rom for the treo pro. i didnt even correlate that to maybe it just got unlocked too. why are they suddenly unlocking all these ancient phones. i do think more peopl would have a tre pro than the imagio tho. i at least know 1 person with the treo pro. ive never even seen an imagio out side of the display at nfm.

00_MACKIE_00 03-18-2010 03:30 PM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by austin420 (Post 1639100)
i saw mightymike had a new rom for the treo pro. i didnt even correlate that to maybe it just got unlocked too. why are they suddenly unlocking all these ancient phones. i do think more peopl would have a tre pro than the imagio tho. i at least know 1 person with the treo pro. ive never even seen an imagio out side of the display at nfm.

The Treo Pro was unlocked last year sometime. I sold mine in December with the stock rom on it but it was unlocked but I did not tell the buyer it was unlocked so that I didnt gain anything from using their product to unlock it, thought that was the right thing to do. It was handled the same way, the thread was opened with no unlocker posted, then like 10 pages of people saying they donated then the file appeared magically one day. I think even a user bought a Treo Pro for them to work with and mailed it to someone. I had just started on this site and I immediately smelled something funny. I came over here from XDA when I got a CDMA device with Sprint and things over there were not handled like what I see here.

Mighty just put that custom rom up there within the last few days. For the longest time there was only 2 roms to choose from, neither of which were all that great but the problem with that device is the screen size, it sucks!!!!

abednego 03-18-2010 04:54 PM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by kabuk1 (Post 1638922)
I was actually going to buy the sim unlocker soon, but I dunno about it now. I don't really wanna support people that don't stand by their products.

I'd advice against it. I originally purchased the SIM unlocker, had to replace my Touch Pro2 - and they wouldn't allow me to use my purchased unlocker on my replacement device because I didn't have my "RMA Sheet" from Sprint :(

Rager02 03-18-2010 05:35 PM

Re: *****hspl***** is there support for it anymore?
 
i too was thinking of buying the sim unlocker but im having doubts now.i got a replacement tp2 about 2-3 months ago and i got a reply within the first couple days never had any problems with the hspl.I would like to see it being hosted else where since its not getting any support,i would also like to see a way to relock phone via sd card my tp2 usb port crapped out and couldnt relock my phone to send it in..anyone recently sim unlocked there phone?

CaliBoyPhillip 03-18-2010 05:41 PM

Re: *****hspl***** is there support for it anymore?
 
I did about one month ago.. mainly to flash radio ect and because I was thinking of using my sprint touch pro 2 with T-Mobile. I sorta regret now as I want to stick with sprint oh well.

PropagandaX 03-18-2010 08:11 PM

Re: *****hspl***** is there support for it anymore?
 
I feel like if they cant support it than make it free and post it up. I mean without this we cant have custom roms. Thats a lot of "power" if you ask me. I dont mind paying for a product but at some point, when you move on to another project, you quit suporting it, and your not putting any more effort into it, just be done with it and post it.

bdurst08 03-18-2010 08:53 PM

Re: *****hspl***** is there support for it anymore?
 
I agree that when you make required donations, than we become customers and than you are obligated to supports. if not than this is what happens and thats not good. Hopefully they can come around.

When I recieved my replacement phone I was able to use the hspl to unlock it with no problems! what I AM having to pay for is the SIM unlocker for US GSM networks. Like it s previously posted its only $6 bucks.
To the OP...i am not sure if you have tried olipro's email but, try email him at the olipro@gmail.com. Thats how I have been getting my questions answered about SIM unlocing my replacement phone. He also told me that originally they were not charging for replacements, but when the same people started to ask about unlocking mulitiple phone, thats when they started charging to SIM unlock replacements..
But I had no probs using the hspl on my replacement at all!

gspitman 03-18-2010 09:11 PM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by PropagandaX (Post 1639793)
I feel like if they cant support it than make it free and post it up. I mean without this we cant have custom roms. Thats a lot of "power" if you ask me. I dont mind paying for a product but at some point, when you move on to another project, you quit suporting it, and your not putting any more effort into it, just be done with it and post it.

Ok, so I've read through this entire thread, and I'm hearing an over-arching sense of entitlement here.

1) NONE OF YOU ARE ENTITLED TO RUN CUSTOM ROMS UNLESS YOU CAN WRITE YOUR OWN HSPL

2) RE-READ #1 when talking about how the license server was set up, the reasoning for making it non-free, etc. If you don't like it, write a new one.

3) The reason that the HSPL was limited to one free unlock was because previous unlocks were being re-sold. If you had the knowhow and talent to write an unlocker (which we've established that you don't) would you want to have it be re-sold when you did the work and provided it for free?

4) Caveat emptor (buyer beware), who would pay repeatedly for a product that was not delivered? "Fool me once, shame on you, fool me twice (or 3 times in the OP's case) shame on me!"

Let's just pull our heads out for a minute and realize that we are at the mercy of the handful of folks out there who have the skills to unlock these phones and if we want this to continue, then we'd better shut up and simply thank them for their hard work instead of arm-chair quarterbacking all of them.

/end soapbox

Srt4inSC 03-19-2010 05:54 AM

Re: *****hspl***** is there support for it anymore?
 
I have two laptop's and tried from both.... but they are on the same wireless internet connection. Should I try some local WiFi?


I agree that we are at the "mercy of a handful of folks" and I agree with the reasoning to only limit free unlock's to one. But I DO NOT agree with charging someone and then ...... nothing.....

That's it, I have paid.... I have posted....I have submitted ticket's.... I have done everything required and had no "help" with the licensing issue's.

I am TRUELY greatful for the tool and the ability to run a custom ROM I have hit the thank's button and donated, I just want to not get screwed again.... that's why I posted to this thread for some info....
"we'd better shut up and simply thank them for their hard work instead of arm-chair quarterbacking all of them"
I cant thank them for something that doesn't work....

razorloves 03-19-2010 05:57 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by Srt4inSC (Post 1641159)
I have two laptop's and tried from both.... but they are on the same wireless internet connection. Should I try some local WiFi?

it's probably to late cause once you try it and it detects that you have unlocked previously, then i believe it flags your phone. won't hurt to try though.

by the way, this is the wrong place to ask for help. should ask in the hspl thread.

nrfitchett4 03-19-2010 06:04 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by biggienick (Post 1637993)
I forgot whether or not it relocked my phone after I updated my TP1 to the last official sprint rom using the RUU or whatever the official rom loader is called. in my mind, it seemed like it relocked it.

if that was the case, wouldn't it relock my phone everytime I flash back to stock before putting on a new ROM?

Srt4inSC 03-19-2010 06:09 AM

Re: *****hspl***** is there support for it anymore?
 
I can't seem to get any help in the HSPL thread..... seem's like no matter what I'm wasting my time

razorloves 03-19-2010 06:26 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by Srt4inSC (Post 1641167)
I can't seem to get any help in the HSPL thread..... seem's like no matter what I'm wasting my time

:scratch: probably cause you've never posted in the hspl thread

aldamon 03-19-2010 09:23 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by gspitman (Post 1639965)
3) The reason that the HSPL was limited to one free unlock was because previous unlocks were being re-sold.

Now, I'm sure, the cracked version is being resold. Once again, DRM only hurts the paying customers.

Rhodium500 03-19-2010 09:33 AM

Re: *****hspl***** is there support for it anymore?
 
Lets state this. I say they should only sell a sim unlocker. Really who buys a phone with a unlocker bootloader so they can do custom roms. Anyone who can install a custom rom has the know how to install a free unlocker themselves.

dishe 03-19-2010 10:05 AM

Re: *****hspl***** is there support for it anymore?
 
whoa- did I miss something? Is there a hacked/free unlocker now?

Srt4inSC 03-19-2010 10:19 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by razorloves (Post 1641178)
:scratch: probably cause you've never posted in the hspl thread

good point....I just skipped the posting there and went straight to the ticket page like your suppose too... posted here because I'm having the same problem the people on this thread are having... ](*,)

razorloves 03-19-2010 10:24 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by dishe (Post 1641566)
whoa- did I miss something? Is there a hacked/free unlocker now?

there was a hacked one posted on ppcgeeks shortly after the hspl was released. it was removed pretty quickly though. so, i'm sure some people downloaded it before it was removed.

p-slim 03-19-2010 10:24 AM

Re: *****hspl***** is there support for it anymore?
 
I definitely understand everyone's point of view but being as they are not a company in reality there Are only 2 options.

Option 1 deal with the lacking support and donate $15 after the 1st free unlock or

Option 2 close the website and take down the hspl altogether, which one do you want?
They don't have to create hspl or offer it to the community. They've been doing it all these years for free and people have been getting over, now its their turn. DEAL WITH IT or use your phone stock.

razorloves 03-19-2010 10:27 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by p-slim (Post 1641618)
I definitely understand everyone's point of view but being as they are not a company in reality there Are only 2 options.

Option 1 deal with the lacking support and donate $15 after the 1st free unlock or

Option 2 close the website and take down the hspl altogether, which one do you want?
They don't have to create hspl or offer it to the community. They've been doing it all these years for free and people have been getting over, now its their turn. DEAL WITH IT or use your phone stock.

i agree.
it's only 6 bucks and some change though. not 15

dishe 03-19-2010 10:29 AM

Re: *****hspl***** is there support for it anymore?
 
I actually contacted them on IRC, got a response from Cmonex asking which HSPL I was referring to.
I told her the Rhodium CDMA, and then never heard from her again. ?!?!?!!!!

This is unacceptable. Mine is a replacement which I already had to pay for out of pocket. I need to pay MORE money just to get it back to where my old phone was?
I agree with the poster who wrote DRM only hurts your customers. We're not trying to sell it or make a buck off of people's hard work! We're legit customers. It sounds like all of us here have a legitimate reason that I need to do it again. I'd like to also point out that I had trouble running it the first time because the unlocker crashed (probably because of my virus scan, not sure), but it flagged my IP and IMEI as being used before even though it failed! Bad experience, took me a while to get that sorted out. So, as far as I'm concerned, the HardSPL *NEVER* worked right from the beginning!

But what really gets me is the lack of support. The way they seem to ignore us- if they would reply, even just to say "no, please pay the fee this time, sorry", it would be better than ignoring us. If things were different, and the HSPL went smoothly, I would donate some money out of appreciation. But now, I'm finding this experience infuriating. I'd rather crack it then give them money.

I figured it would be a matter of time before someone cracks it, I'm just surprised I never heard about it before... pm me if you've got any details.

p-slim 03-19-2010 10:35 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by dishe (Post 1641634)
I actually contacted them on IRC, got a response from Cmonex asking which HSPL I was referring to.
I told her the Rhodium CDMA, and then never heard from her again. ?!?!?!!!!

This is unacceptable. Mine is a replacement which I already had to pay for out of pocket. I need to pay MORE money just to get it back to where my old phone was?
I agree with the poster who wrote DRM only hurts your customers. We're not trying to sell it or make a buck off of people's hard work! We're legit customers. It sounds like all of us here have a legitimate reason that I need to do it again. I'd like to also point out that I had trouble running it the first time because the unlocker crashed (probably because of my virus scan, not sure), but it flagged my IP and IMEI as being used before even though it failed! Bad experience, took me a while to get that sorted out. So, as far as I'm concerned, the HardSPL *NEVER* worked right from the beginning!

But what really gets me is the lack of support. The way they seem to ignore us- if they would reply, even just to say "no,please pay the fee this time, sorry", it would be better than ignoring us. If things were different, and the HSPL went smoothly, I would donate some money out of appreciation. But now, I'm finding this experience infuriating. I'd rather crack it then give them money.

I figured it would be a matter of time before someone cracks it, I'm just surprised I never heard about it before... pm me if you've got any details.

I guess to each his own, I've unlocked 6 times between 2 tp2s and haven't had 1 hitch, I'm going to have to say whatever errors your getting are user related. For example your virus protection, even though I'm sure everyone uses virus protection, Norton internet security here.

Srt4inSC 03-19-2010 10:42 AM

Re: *****hspl***** is there support for it anymore?
 
my biggest problem

"Licensing information: it's like with previous Hard-SPL unlockers - every user gets one free use of the Hard-SPL, further use is subject to paying 3GBP per each device.
however, if you are a private user, you can have other uses free on request if needed, such as using it on a replacement device.
the license is valid forever and all this works as transparently as possible, so for normal users nothing is noticable; while businesses who need to unlock more devices than that, can use the link inside the program to send payment or contact cmonex or Olipro if you want to discuss bulk unlocking.
contact info is: via support link at our site."

I personally have paid the 6 bucks and still get the already unlocked a device error. From both of my laptop's. I have already done the "request if needed" step... and nothing.

ajac 03-19-2010 10:57 AM

Re: *****hspl***** is there support for it anymore?
 
I am shocked no one has reverse engineered it so theirs no licensing at all in it...

dishe 03-19-2010 10:57 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by p-slim (Post 1641651)
I guess to each his own, I've unlocked 6 times between 2 tp2s and haven't had 1 hitch, I'm going to have to say whatever errors your getting are user related. For example your virus protection, even though I'm sure everyone uses virus protection, Norton internet security here.

LOL- You unlocked 6 times between 2 phones? And you're calling what *MY* problem user error? :P
What, did u change your mind and relock/unlock again 3x per phone??? lmao

Besides, you're missing the point- My problem is more with their attitude than the actual product. Yes, the first time the product failed. I got it working in the end, and many people got it working by paying a license fee. I could pay again and have it working I'm sure. But charging for the HSPL was supposed to be a deterrent for people vending it out for money, and since I'm not doing that it feels wrong to pay for a product that is accusing me of it.

razorloves 03-19-2010 11:08 AM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by CaliBoyPhillip (Post 1641756)
I think you're right... I take it back, I don't want this so called warez anymore.. psh what ever that means ;) who ever wants to have tea, Private message me :) we can be skype buddies! lol watch this get me banned.

PM sent. lol...jk

CaliBoyPhillip 03-19-2010 11:10 AM

Re: *****hspl***** is there support for it anymore?
 
Done so lol :D i put " i rather avoid texas style law " :? nothing to see here... soooooo yeah lol P-SLIM sure does goes away pretty slim without notice haha..

Olipro 03-19-2010 01:05 PM

Re: *****hspl***** is there support for it anymore?
 
Assuming you file your ticket in the correct department and assuming you give all the relevant info first time (and the autoresponse e-mail WILL tell you what you should have written so you can go back and do it) then you WILL get a response.

as a simple note for those who claim to have paid to unlock their device: when you paid you should have seen your IMEI included in the details, if you didn't then your problem is that the software can't get your device's IMEI.

we have hundreds of tickets, if you're someone who's whining because you already unlocked 2 devices (yes that's right, you get 2 ****ing devices free) and you're such a dumb **** that you smashed both and on you're third phone and it pains you to shell out the 4 quid then you can open a ticket and we WILL reply, but expect it to take a week or more.

Now, after this post, some targeted responses are going to follow.

p-slim 03-19-2010 01:07 PM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by Olipro (Post 1642200)
Assuming you file your ticket in the correct department and assuming you give all the relevant info first time (and the autoresponse e-mail WILL tell you what you should have written so you can go back and do it) then you WILL get a response.

as a simple note for those who claim to have paid to unlock their device: when you paid you should have seen your IMEI included in the details, if you didn't then your problem is that the software can't get your device's IMEI.

we have hundreds of tickets, if you're someone who's whining because you already unlocked 2 devices (yes that's right, you get 2 ****ing devices free) and you're such a dumb **** that you smashed both and on you're third phone and it pains you to shell out the 4 quid then you can open a ticket and we WILL reply, but expect it to take a week or more.

Now, after this post, some targeted responses are going to follow.

GET EM Olipro. you guys f'd up, brought the man himself into the room.

Olipro 03-19-2010 01:08 PM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by dishe (Post 1641634)
This is unacceptable. Mine is a replacement which I already had to pay for out of pocket. I need to pay MORE money just to get it back to where my old phone was?
I agree with the poster who wrote DRM only hurts your customers.

are we your insurance company? did you pay us for that replacement? I don't ****ing think so.

We block you after 2 devices, if you think you're a "customer" of ours then please go ahead and tell me what IMEI it was you donated for.

otherwise, you're talking bullshit, you're not a ****ing customer, you're someone who's pissed off that they can't keep flashing devices for free.

CaliBoyPhillip 03-19-2010 01:09 PM

Re: *****hspl***** is there support for it anymore?
 
I guess that is the rude respond... I personally have my own device unlocked correctly but really? calling people dumb "f's"... because they apparently smashed there phone two to three times, really? there is other reasons that can cause the phone to need to be a replacement such as it was stolen, hardware issues, ect.

p-slim 03-19-2010 01:10 PM

Re: *****hspl***** is there support for it anymore?
 
Quote:

Originally Posted by dishe (Post 1641724)
LOL- You unlocked 6 times between 2 phones? And you're calling what *MY* problem user error? :P
What, did u change your mind and relock/unlock again 3x per phone??? lmao

Besides, you're missing the point- My problem is more with their attitude than the actual product. Yes, the first time the product failed. I got it working in the end, and many people got it working by paying a license fee. I could pay again and have it working I'm sure. But charging for the HSPL was supposed to be a deterrent for people vending it out for money, and since I'm not doing that it feels wrong to pay for a product that is accusing me of it.

youre too funny, 2 phones meaning 2 phone numbers. i've had my tp2 exchanged twice, and my brother has exchanged his out twice. Youre a comedian for thinking 6 different phones.


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