Help!!

QMeli907 · #1 (**permalink**) 01-27-2010, 09:13 PM

As the title says, I am in great need of help. My TP2 screen suddenly stopped working. It still displays, but the touch doesn't work. I can use all hardware buttons and keyboard buttons, but nothing on-screen works at all. Just performed a hard reset by pressing send-end-vol. down and the screen is still unresponsive. Any idea what would cause this, and is there any way at all to fix this?!

kevmo1965 · #2 (**permalink**) 01-27-2010, 11:11 PM

If you have a cooked rom, try flashing again or back to the original. If that doesnt fix it relock and go back to verizon and get a new device. The warranty on the device should be for 1 year. Also consider getting insurance if you don't already have it

**elephant007** · #3 (**permalink**) 01-27-2010, 11:14 PM

the question really is what did you do to your phone when it stopped working... this happened to me with my Touch Pro (1) when I thought I was removing InvoSheild and it was actually the touch part of my phone... boy did that mess things up!

jbudinich · #4 (**permalink**) 01-27-2010, 11:20 PM

Do you have a screen protector on it. Take that off and try to use it.

QMeli907 · #5 (**permalink**) 01-27-2010, 11:21 PM

It wont let me flash to stock or back to what i had (MightyRom LOVE). And when i reset it it deactivated it. Whats the penalty for returning a phone with a custom ROM on it? Don't they charge you?

QMeli907 · #6 (**permalink**) 01-27-2010, 11:22 PM

I do have a screen protector, but its been on for over a month with not a single problem at all, then it suddenly stopped working all together, yet it still displays the images

jbudinich · #7 (**permalink**) 01-27-2010, 11:25 PM

yeah- I have no idea, but with my touch pro, one day the screen wouldnt respond at all with the clear plastic over it. i took it off and it worked. Just figured I'd try the easiest solution first.

**jason25** · #8 (**permalink**) 01-27-2010, 11:29 PM

install my mobiler on your pc, plug your phone into your pc and you should be able to see your TP2 display on your pc monitor. flash back to stock and relock.

QMeli907 · #9 (**permalink**) 01-27-2010, 11:37 PM

Quote:

Originally Posted by jbudinich

yeah- I have no idea, but with my touch pro, one day the screen wouldnt respond at all with the clear plastic over it. i took it off and it worked. Just figured I'd try the easiest solution first.

I tried this, and there's almost like a residue underneath the screen in a sort of rectangle shape. I've seen pictures of this before on this forum. Touch screen is working now. That's very odd. What would make it suddenly stop working? it didnt gradually go out, it was sudden

jbudinich · #10 (**permalink**) 01-28-2010, 12:42 AM

Quote:

Originally Posted by QMeli907

I tried this, and there's almost like a residue underneath the screen in a sort of rectangle shape. I've seen pictures of this before on this forum. Touch screen is working now. That's very odd. What would make it suddenly stop working? it didnt gradually go out, it was sudden

I think if theres pressure on two areas at once then it wont do anything....who knows.. Glad you got it working