TP2 Not recognized by PCs - Page 2

reyrey127 · #11 (**permalink**) 01-08-2010, 08:36 AM

Quote:

Originally Posted by jac187

yep just charging. no new device found when connected. no pop up on task bar in right corner, no device in device manager (even 'scan for new hardware' returns nothing.

what is the manufact date on your phone...

i have not had this issue ... and i am crossing my fingers that i don't...

slr916ek9 · #12 (**permalink**) 01-08-2010, 08:38 AM

have you tryd to connect it to another pc to see if itll read
you did say it worked before right on the same pc's your using rightnow..the reason i said about the check box becuase when you connect your device to 2 different pc's itll read different mobile device 1 or 2..and mines got switched up like that..i really doubt its your phone

slr916ek9 · #13 (**permalink**) 01-08-2010, 08:41 AM

LOL!!!...hey reyrey are you trying to see if someone has the same day as you or something?

reyrey127 · #14 (**permalink**) 01-08-2010, 09:54 AM

Affirmative!!

jac187 · #15 (**permalink**) 01-08-2010, 10:57 AM

eveything else works when connected to PCs. tried different cables as well.

manufacture date 8/17/2009

gonna try and take it to sprint store/repair today to see what happens there. i have tried 2 different pcs with the same result.

**Dragon2** · #16 (**permalink**) 01-08-2010, 11:13 AM

i have had to replace my phone for this reaso..... Free of course as thats a defect.... get her replaced buddy..

jac187 · #17 (**permalink**) 01-08-2010, 11:20 AM

Quote:

Originally Posted by Dragon2

i have had to replace my phone for this reaso..... Free of course as thats a defect.... get her replaced buddy..

good to know...

talked to Sprint tech support last night and they said it would cost me $100 to replace it and they wouldnt open an e-ticket.

called back and talk to another tech support rep and got her to open a ticket so that i can go to the store and try to get it replaced.

hopefully they replace it on the spot.

**Dragon2** · #18 (**permalink**) 01-08-2010, 11:41 AM

Quote:

Originally Posted by jac187

good to know...

talked to Sprint tech support last night and they said it would cost me $100 to replace it and they wouldnt open an e-ticket.

called back and talk to another tech support rep and got her to open a ticket so that i can go to the store and try to get it replaced.

hopefully they replace it on the spot.

Im honest with em, I tell em straight off the bat, I know way more about this phone than you will ever know, ive done everything to fix it from hard resets to different charger and pcs...... I will not pay 100 for a defect, the phone is scratchless and never been dropped... its a phone defect not a issue from me....... So i said Warrantee baby... and i was well over 30 days...

no fee and its 1 month later

jac187 · #19 (**permalink**) 01-08-2010, 01:56 PM

sprint repair ordered another for me, refurb most likely, should have it monday.

Ruh · #20 (**permalink**) 01-08-2010, 02:38 PM

Dumb suggestion, but I never saw it thrown out. Did you try rebooting your computer to fix the issue? I had a similar problem. My PC would not connect to my phone via activesync or charge while powered on when I connected it via USB to my computer. HOWEVER, I could turn off my phone to get it to charge via USB and I could get it to work as an external drive (if I remember correct).

I also saw that you have Sprint sending tou a new pone so this is probably moot at this point.