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If you are paying for the $7 insurance just tell them you drooped it and it broke the insurance will replace it. You will have to send the broken phone back, but be careful you only get 2 replacements per year so don't waist them you might need them later. My sun fell on his Moto Q and cracked the casing I called it in on Monday last week and the NIB Moto Q showed up yesterday
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Why don't you cover the scratches with a case? http://www.seidioonline.com/index.as...&Category=1200
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