Emails deleting themselves!

clayfu · #1 (**permalink**) 08-27-2007, 07:50 PM

After i read some emails from the email browser on the mogul it deletes itself!

So i can never save any emails! Anyone have any idea what's causing this? i've looked at my settings on the phone and the email server and it all looks fine!

drurc8 · #2 (**permalink**) 08-31-2007, 03:40 AM

On your phone, just edit your email setting again and when you see the word "Advanced Settings", click on it and it directs you to "advanced settings" screen, right at "When deleting messages"", choose "keep them on server". Hoping that this shall work for you.

B18DelSolT · #3 (**permalink**) 08-31-2007, 04:08 AM

I had the same issue on my 6700, but not on the mogul though

darocks1999 · #4 (**permalink**) 09-03-2007, 06:19 PM

its not deleting..more than likely... on yout email setting probably its set to download past 3-5 days email...so its just not download the older email.. set it to all message

ECNiz · #5 (**permalink**) 09-04-2007, 06:22 PM

What provider are you using? I know with gmail, you have to type: recent:username@gmail.com as the username to keep your messages.
if you leave out the recent: part, they get removed off the mogul.

Tiffany · #6 (**permalink**) 09-06-2007, 01:17 AM

This was happening to me as well. I had to go into manage folders on my phone and check of the folders where I had saved the emails. Once I had checked off those folders my emails where nolonger deleted unless I selected deleted. It was pretty frustrating for a while. I thought I was losing all my important emails. They actually dont delete from the website just your phone. My account is with yahoo, and when I went online from my desktop my emails were still there. I hope this was helpfull.
Tiffany

volDeus · #7 (**permalink**) 09-08-2007, 12:36 AM

dont know if this helps but it sounds like you are having the gmail problem ... any time a client downloads a whole message gmail marks it as downloaded and archives it ... then the next time you check your mail the client doesnt see anything ... probably a scheme to keep bandwidth low and you cant blame them

... when you use the recent command that ECNiz talked about (recent:<username>@gmail.com) it forces gmail to download all e-mails from the last 30 days and this sorta fixes the problem since it lets you read/move/delete anything from the last month but if you need to check something older while mobile you may have to use the web client ..

hope this helps ..

clayfu · #8 (**permalink**) 09-08-2007, 08:36 PM

perfect! yeah.. i would download the whole email and it'd suddenly disappear. thanks guys!

volDeus · #9 (**permalink**) 09-09-2007, 01:48 PM

theres one thing i forgot to mention that might be causing problems also ...

go into your client settings at gmail.com ....
under "Forwarding and POP" towards the bottom, make sure that "2. When messages are accessed with POP" is set to ...

"keep Gmail's copy in the inbox" ...

and not "Archive Gmail's copy" or "Delete Gmail's copy"

ScottL4619 · #10 (**permalink**) 09-15-2007, 01:34 PM

Finally, the solution to my problem. I guess I never stumbled accross the "recent:" trick. That seems to work perfectly. Thanks guys.