D-PAD Broken (And Question on Insurance)

[Existentialism]

So, my D-Pad seems to do nothing now. I use it often, since the scroll wheel doesn't let me move left or right, and it;s useful for games. Anyone know of any known issues or resolutions for this?


Also, if I can't fix it, is this covered under the Equipment Replacement plan? And if so, I recently used the plan to get a new 6700, then I bought the Titan, can I use the plan again since this is a new phone?


Finally, SPB backup? What does it do exactly, assuming I get a new one, I don't want to go through the hassle of setting it up all over again. Will this back up and restore my setup EXACTLY as is? Meaning mobile shell and pocket plus settings, and well, EVERYTHING.


Thx for any help in advance.