"Account Locked Company Policy" error

jfolliard · #1 (**permalink**) 03-08-2009, 07:58 PM

I just now upgraded my Mogul 6800 (Sprint) to WM6.1. Everything seems ok except email. I get an error this message "Account Locked Company Policy".

It appears it now thinks I'm on a company exchange server I guess, which I am not. I have Comcast as my ISP and basic pop3 mail service.

Below is a screen shot when I tried to re-configure my email account from the beginning.

Needless to say, email does not work at all now. Any ideas?

Thanks.

Jack

arparent · #2 (**permalink**) 03-09-2009, 12:10 AM

Clear all email accounts and activesync connections and start all over again. If you still have the problem you may have to do a hard reset.

**weedahoe** · #3 (**permalink**) 03-09-2009, 07:37 AM

Quote:

Originally Posted by arparent

Clear all email accounts and activesync connections and start all over again. If you still have the problem you may have to do a hard reset.

Yep, something is wrong with one of the email accts that are in the device. I cant say what because there isnt enough info IMO. If it is your
Comcast acct then I would delete and recreate it and see what you get.

jfolliard · #4 (**permalink**) 03-10-2009, 01:45 AM

well - after 10-12 hours of work over the last several days trying everything and several conversations with Sprint - they're going to send me a replacement phone free of charge. Of course it's not the phone, something happened in the upgrade process from 6.0 to 6.1 - I KNEW I NEVER SHOULD HAVE DONE IT!

So I guess the new device will be 6.1. What I perhaps incorrectly assumed is that you can upgrade then perform a full restore, but the restore files were of course made with the old WM6.0 OS - maybe that's the issue?

What a hassle - I finally got the phone the way I wanted it with many 3rd party programs functioning and I go and upgrade with a new OS that really doesn't add that much.

Here's a link so it's not just me. - http://forum.xda-developers.com/showthread.php?t=371071

Oh well - live and learn!

arparent · #5 (**permalink**) 03-10-2009, 09:01 AM

Quote:

Originally Posted by jfolliard

well - after 10-12 hours of work over the last several days trying everything and several conversations with Sprint - they're going to send me a replacement phone free of charge. Of course it's not the phone, something happened in the upgrade process from 6.0 to 6.1 - I KNEW I NEVER SHOULD HAVE DONE IT!

So I guess the new device will be 6.1. What I perhaps incorrectly assumed is that you can upgrade then perform a full restore, but the restore files were of course made with the old WM6.0 OS - maybe that's the issue?

What a hassle - I finally got the phone the way I wanted it with many 3rd party programs functioning and I go and upgrade with a new OS that really doesn't add that much.

Here's a link so it's not just me. - http://forum.xda-developers.com/showthread.php?t=371071

Oh well - live and learn!

Definatley the problem. Nobody has had a sucessful restoration from 6.0 to 6.1. The file system is completley different.

albanact · #6 (**permalink**) 03-10-2009, 01:44 PM

SPB backup 2. something has an option to force a ROM upgrade, would that not have helped if it was used, cause it brought mine back without issues, except the fact I only use my phone as a more expensive PDA now that I don't have a service due to unemployment tho I'm thinking of getting it activated on REVOL, wich is my area's new Cricket.