replacement mogul

tc32brat · #1 (**permalink**) 02-12-2009, 11:45 PM

you get like 30 to return it....if it has white spots that you don't like, why wouldn't you replace it as soon as you found the spots??? why even waste time to type it out? what if we all said... keep it ...it only adds character... would you keep it then?......don't worry about replying, cause i really don't care to read your reply....i was just wondering why this post .

**PDAPhoneJunkie** · #2 (**permalink**) 02-13-2009, 12:37 AM

Quote:

Originally Posted by tc32brat

you get like 30 to return it....if it has white spots that you don't like, why wouldn't you replace it as soon as you found the spots??? why even waste time to type it out? what if we all said... keep it ...it only adds character... would you keep it then?......don't worry about replying, cause i really don't care to read your reply....i was just wondering why this post .

Well put Tim...

tonykovac · #3 (**permalink**) 02-13-2009, 05:51 PM

I received a replacement mogul with a white spot on the screen. Called Asurian and told them about the issue, the rep forwarded my call to a tech support person (at Asurian), and after I again explained the issue, she said she'd replace the phone... but all they had at the time were touch pros. So yes, I accepted the offer.

The new touch pro came the following day, and I returned the mogul replacement in the envelope they provided.

The phone call to Asurian to complain about the white spots on the replacement mogul only took five minutes or so.

Only thing is your replacement depends on their stock of refurbished moguls - you may get another mogul.

Good Luck, --TonyKovac