Sprint does not like my mogul(s)

[KevinC2021]

Well lets start with some good highlights to my service with sprint before moving onto the laughable replacement they sent me..

December '08: I bought a Sprint Airave for the simple plan to extend my service for my mogul.. Works great! So I call sprint to upgrade to the Unlimited Anytime minutes when within 5000sq feet of the device. Sprint informs me they already had that signed up.. So they were going to charge me $20 that I told them I did not want at first. Dismissed that since I wanted it then.

January '09: Get the bill from sprint.. $2,000 for the month.. Apparently the guy activating the airave switched out family plan to seasonal.. So instead of free minutes within the house, it was $0.75 a minute.. Took 20 Hours on the phone to fix that bill..

Feb '09: My mogul kept freezing up near the end of January so I went to sprint to get it looked at.. They gave me a replacement phone but found out the issue was due to an ice storm, the previous problem I had was because of signal inturuptions that locked my phone up while trying to reconnect or some stupid explanation they gave me... The replacement they gave me had problems recharging and shut off a few times, so they sent me another replacement... Now the QWERTY keyboard dosn't work..

In the last month: 26+ hours on the phone with sprint, 12 hours in total in the sprint store (6 trips taking atleast 2 hours each) and three mogul phones.. Tomorrow after work.. Another trip to sprint!

Any suggestions on what to do? Do I request a new and not refurbished model, or request the Touch Pro? Or am I just going to be stuck with whatever they want to give me, as in I have no say in the matter.. Any input is welcome!