Power button on Mogul broke, what replacement phone? - Page 2

tdubbs27 · #11 (**permalink**) 12-17-2008, 03:55 PM

The mogul is gone from the website. Anyone see it?
Anybody traded in for a Blackberry Curve? I am thinking about making the jump. All the bugs in the ROM's kill me. I have to soft reset 3-4 times a day. I know i can ditch my programs and get it running smoother or get a tested OS that works smooth.

mryesterday · #12 (**permalink**) 12-17-2008, 07:09 PM

Quote:

Originally Posted by abrigham

I might be able to shed a bit more light on this - as myhollowworld2 said, you will most likely get another Mogul.

I say this because I just had mine replaced under TEP (the warranty side not the insurance side) and they sent me another Mogul. I was expecting just a refurb Mogul, but when I opened the box this afternoon, I found a brand new, still in retail box w/ all new accessories, Mogul. Also, I've noticed a few differences with this one compared to my original. First off, the slide mechanism seems firmer (tho it may just be that my prev phone had loosened up w/ wear). Also, the vibration seems more subtle - its no longer the harsh BZZZZ, its more of a muted buzz. I'm wondering if this is a slightly newer hardware revision since it was speculated for a while that the white/bright spots on the LCD were caused by the location/intensity of the vibration motor.

So, anyway, the point of all my rambling is that getting another Mogul may not be all that bad if they give you a NIB like they did for me.

As a side note, can anyone tell me how to verify for sure if this is a new or refurb? (i know somewhere on the phone in one of the hidden menus you can find hours of use and refurb date or something) I'll search the forum and see if i can find it, too.

If you hadn't found it already, the way to get the "Hours of use" on a Mogul is File explorer/My Device/Windows/EPST the click "View". Though I'm not sure if they reset these when they do a refurb.

**MrObvious** · #13 (**permalink**) 12-17-2008, 11:31 PM

Asurion insurance man, Asurion! That's the way to do a cheap upgrade.

Logs · #14 (**permalink**) 12-19-2008, 03:27 AM

Quote:

Originally Posted by ran iji

The only thing on the exchange list for a Mogul, is a Mogul and thus that is all you're going to get. When you go to the store, if they don't have one there, and cannot get one from the warehouse, ask them to check the inventory of stores elsewhere in the nation to get one shipped to them. If not, you'll be without a phone until the back order is resolved.

What if you can't wait? I cannot afford to miss any more calls due to my phone sleeping and not waking up. Has anyone been in this situation and gotten them to replace the Mogul with a different phone? I'm gonna give it a shot this weekend.

**Hafrust** · #15 (**permalink**) 12-19-2008, 11:06 AM

Quote:

Originally Posted by ran iji

At the moment, Sprint as a company has no Moguls new, or recon in their warehouses. Everything is on back order. The only thing on the exchange list for a Mogul, is a Mogul and thus that is all you're going to get. When you go to the store, if they don't have one there, and cannot get one from the warehouse, ask them to check the inventory of stores elsewhere in the nation to get one shipped to them. If not, you'll be without a phone until the back order is resolved.

There have been many people here, myself included, that have received a different model phone as a replacement. Yes, on paper, Sprint says you will get another 6800 as a replacement, but that is not always the case.

**MrObvious** · #16 (**permalink**) 12-20-2008, 01:39 PM

Touch Pro is what you should be getting n ow.

**TheBundo** · #17 (**permalink**) 12-20-2008, 04:15 PM

Quote:

Originally Posted by thebeerbandit

Thanks for the info but the mogul is discontinued. I just checked the site and chatted with the customer service and they said it was. Anybody sure they will give me the touch pro? If they are just gonna give me something crappy, then I will just try to fix it myself.

Thanks again.

Touch Pro=Crappy

edubb521 · #18 (**permalink**) 12-22-2008, 11:37 AM

Quote:

Originally Posted by PDAPhoneJunkie

Probably a Touch Pro as it is the closest to a Mogul... and btw, it is not discontinued. It still is for sale on the Sprint website.

Not as of this morning! no longer available on the website!

piratedninja · #19 (**permalink**) 12-22-2008, 10:37 PM

you'll most likely get a refurb mogul, especially if this will be your first replacement.

it took me 3 replacements for my apache to get upgraded to a mogul and this was less than 2 months ago