Problem With my mogul

[jahruh]

I need some help my mogul keeps asking me to erase all user data and restore to manufacture default, but every time I hit R for yes it doesnt reset any suggestions how 2 fix this problem

[BigDiesel07]

If you mean doing a Hard Reset of the phone, this is how you do it..

To perform a hard reset:
1. Press and hold both softkeys on the device. Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.
NOTE: I had no idea which of the many keys were considered the soft keys. They are the two buttons above the phone control buttons.
2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the hardware keyboard, and press R to restore to factory default or press X to exit the hard reset process.
Note:
Your device will be set back to factory default settings. Please ensure any additional installed programs and user data have been backed up before a hard reset is performed.


You have already tried this, I assume right?

[Lylej2k]

From the sounds of it yes.

Have you tried to go into start/settings/system clear storage?

[jahruh]

thanks I tried that a few times but this time it worked thankyou So much

[BigDiesel07]

Originally Posted by jahruh

thanks I tried that a few times but this time it worked thank you So much

Your welcome... Happy to help!