Email

iflog · #1 (**permalink**) 10-06-2008, 06:14 PM

Have a problem with email today. I am able to receive but not send. I have Time Warner Cable Roadrunner Internet account on my pc. When I try to send an email from my ppc I receive an error message "The message could not be sent. Check that you have network coverage and that your account information is correct". I took the phone to Sprint and had their technician check it out. He claims it is a problem with Roadrunner. I called Time Warner and they say it is Sprints problem. My smtp is set as smpt-server.roadrunner.com. Always has been always worked. I tried changing it to smtp.sprintpcs.com with no luck either. The person at Sprint said it may be a problem between them and Time Warner and to use my Yahoo email account. I set it for smtp.mail.yahoo.com and it still wont send. Can it be a problem with the phone?

LoneSnark · #2 (**permalink**) 10-07-2008, 12:32 AM

They are both lying to you. Road Runner will allow you to check your mail from any internet connection. But you can only send mail from a Road Runner connected device. If you drive home and connect to your home's Wifi then you will be able to send mail using RR servers. But to send across Sprint then your E-Mail server must accept you. As such, I use gmail, but there is a size limit so keep your E-Mails below something like 500 pages.

As you have tried other services, check your configuration especially login and password to match the service you are sending through.

**weedahoe** · #3 (**permalink**) 10-07-2008, 10:29 AM

In other words, go read about carriers blocking or filtering Port 25 for domain checking.

shellguy · #4 (**permalink**) 10-07-2008, 12:06 PM

TimeWarner Roadrunner does not block Port 25 FYI..

**weedahoe** · #5 (**permalink**) 10-07-2008, 02:14 PM

Quote:

Originally Posted by shellguy

TimeWarner Roadrunner does not block Port 25 FYI..

Copy and paste these key words in Google.com and see what you get

"roadrunner block port 25"

and here is a google link on it all

Roadrunner blocking port 25

iflog · #6 (**permalink**) 10-07-2008, 05:10 PM

I had Sprint hard reset the phone and my Roadrunner email still didn't work for outgoing calls. I can receive them but cant send. I had the phone auto set up a Yahoo email account and it works. So for now I have to send emails through my Yahoo account but receive them through Roadrunner which is my primary account. I believe the problem is with Sprints servers connecting to Roadrunner but only to send.