Massively damaged phone. Have TEP. Will Sprint replace in store?

[rangie]

I don't think there are a lot of refurbs in circulation. I got a NIB one a couple of weeks ago when the keyboard on my old one crapped out.

[EtherealRemnant]

They told me this morning that the warehouse just got a whole shipment of refurbs from HTC so don't count on that. They're prepping for the Touch Pro launch.

[EtherealRemnant]

Got the new Mogul yesterday. Everything is great so far. I'm going to try to swap for the Touch Pro though like everyone else. I have a real nice case built to be able to do so - I've had 6 Moguls now. Two of them were DOA refurbs from Asurion. Three were brand new. One was a refurb from Sprint. This is getting ridiculous and they would be stupid not to swap me to a new phone since they're obviously losing more money sending me replacement Moguls all the time...

[weezer562]

well My phone would not charge properly and my ear piece would not take in my voice. Walked in they checked it for 45 min. Was told they ordered me a replacement. Came in 4 days later got myself a brand new in box mogul. Was able to keep old battery and styleses, charger etc..lol...great experience and paid nothing.

[moovius]

Originally Posted by superevilllama

...I originally took my phone in for the usb charging port falling out...

Originally Posted by weezer562

well My phone would not charge properly and my ear piece would not take in my voice...

Hmmm. Same thing happened with my mogul back in June. I went to plug it into the usb to sync and nothing happened. I was told I would have to send it in and get a replacement in 2 weeks, but I kept hammering the sprint tech support and finally was able to get them to track me down a phone at the closest sprint store (the official store).

Originally they were going to give me the refurb (it was in a tiny white box), but they couldn't get it working on the network, so they ran back and brought out a brand new one and gave me all the extras that came in the box (sans the battery and leather holder).

Anyways... I wonder how often the usb port issue comes up with other mogul users?

[TweetyBear]

Originally Posted by EtherealRemnant

So the replacement Mogul Asurion sent me... Wow.

Turn it on. Right away, I notice the white spot (worst I've ever seen) and the fact that the whole bottom left side of the screen has LED backlight bleeding into it. I figure meh, whatever, if it works who cares? So it powers up... get to the calibration screen... tap the screen... nothing... tap it again... nothing... finally I pressed so hard that I was afraid it would break the screen and the arrow moved to the top-left corner... proceeded through the hard presses til it installed the software and reset... once the Today screen was up, I noticed that the bottom right corner of the LCD was totally warped (just like the last replacement they sent me ironically) and I tried using my thumb to tap on the start button... Lets just say that you have to press about TWICE as hard on this screen as you do on the Touch to get a response!

Called Sprint... they credited me the 65 dollars (50 deductible plus 15 for Saturday shipping that I paid) and I'm calling Asurion tomorrow to do battle. Wish me luck.

I swear that they must just take these phones, replace the housing and the top cover for the LCD panel, then mark them as "refurbished" and ship them back out...

i just got my replacement from them too and it too has a white spot about half a cm and it's nasty! and also..when i click on the scroll bar it doesn't scroll so imma call them at 8 when they open, i think. and complain!

[EtherealRemnant]

Yep. Call and complain. But make sure that you're not a **** about it.

[TweetyBear]

i called and told him my problems with it and will be getting new mogul within a couple days whoohoo!

[EtherealRemnant]

Yeah they are really nice at Asurion honestly. The reps are definitely trained well and most likely paid very well too.

[TweetyBear]

yeah i agree. she was saying sorry so many times i was gonna say sorry lmao